Desktop Engineer I

Teleperformance•Brownsville, TX

1d•Onsite

About The Position

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world’s best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Entry-level position on the Desktop Support Team reporting directly to the Lead Desktop Engineer This position is 100% onsite in Brownsville, TX. Work at home is not available for this position.

Requirements

Must be a computer course student, graduate or have computer related work experience.
Strong understanding of network routing protocols and their practical applications on global networks
Experience in managing distributed inventory of network equipment
Experience in virtual networking setup using VMware
Experience with Cisco and Juniper product lines at a technical and hardware level
Hands on experience troubleshooting hardware such as routers, switches, network interface cards, firewalls, and telecommunications devices
Experience with VoIP and supporting VoIP over a production WAN
Ability to view a computer monitor for several hours at a time
Candidates must have open availability and able to work additional hours as needed

Nice To Haves

Bachelor of Science degree in a computer-related field is preferred; or equivalent computer certifications accompanied by related work experience

Responsibilities

Assist with the support of all aspects of LAN-based networking
Assist with the installation and maintenance of all computer hardware and software
Assist with the installation and maintenance of voice systems to support call-flow; usually limited to cabling, phones, headsets and software
Cabling new and existing locations for new network, phone or other equipment
Repair or upgrade computer systems as needed
Provide Tier 1 level support on hardware and software technical issues
All other duties as requested by the Director of Desktop Support, Desktop Manager or Lead Desktop Engineer