Desktop and System Support Technician, Intermediate

Linamar•Fletcher, NC

36d

About The Position

The Desktop and System Support Technician, Intermediate position will be responsible for IT customer service at designated facility; this includes maximizing performance, security, and up-time of each desktop, server and network. Powering Vehicles, Motion, Work, and Lives since 1966.

Requirements

Post-Secondary Education in Computer Science is preferred.
Current MCP considered an asset.
Minimum four years experience in data communications troubleshooting.
ITIL and ITSM knowledge is preferred.
Minimum two years experience using Windows Desktop OS, Microsoft Office, Dell Desktop and Notebook hardware and Networking basics.
Working knowledge of data communications troubleshooting.
Ability to read and understand equipment, policy and procedure manuals

Nice To Haves

Possess excellent comprehension and interpersonal skills.
Ability to work independently and coordinate efforts with co-workers.
Ability to continuously learn and update technical knowledge.

Responsibilities

Complete assignments from the Service Desk efficiently and effectively within assigned priority to meet SLA.
Troubleshoot and solve office desktop problems.
Act as the "face of IT" at designated facility and route issues.
Prepare regular and special reports and analyze within prescribed guidelines.
Contact customers, suppliers, or organization employees outside the immediate work area to exchange information.
Inform Corporate IT management of any issues concerning requests to perform tasks outside of this job description.
Purchase software and hardware for designated facility according to standards and IT purchasing procedures.
Ensure licensed software is used in facility and the information is maintained in the licensing database.
Setup and install all network attached equipment at facility.
Maintain software and hardware on desktops at facility including Office Automation software, Anti-Virus, PC management software as per Desktop Setup Checklist.
Support unique systems such as local MRP/ERP, PM system, Time and Attendance System, QA equipment, door controllers, buzzers, and other software or hardware.
Administer local phone system (including paging, voice mail, moves-adds-changes).
Prepare, monitor and adjust work schedules and evaluate data on user support services provided.
Ability to prepare, monitor and analyze data on user support services provided.
Ability to evaluate information technology needs and users' software needs.

Benefits

Opportunities for career advancement.
Community based outreach supporting both local and global initiatives and charities.
Social committees and sports teams.
Discounts for local vendors and events, including auto supplier discounts.

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