Desktop Support Technician

University of Miami • Coral Gables, FL

1d

About The Position

The Desktop Support Technician provides technical user advice and support to academic and administrative staff for problems and questions related to network communications. The Desktop Support Technician monitors systems and advises senior staff of network application status. Department Specific Functions Manage and prioritize assigned support incidents and requests using the IT service management ticketing system. Perform installation, configuration, and maintenance of Windows, Linux and Mac OS operating systems and applications Provide hardware and software support for specialized engineering applications, including CAD and simulation software (e.g., SolidWorks, ANSYS, MATLAB) running on Windows and Linux platforms. Manage the deployment, connectivity, and troubleshooting of various Internet of Things (IoT) devices, and embedded systems used for capstone projects and research. Ensure the security and reliability of all research and instructional endpoints by performing timely security patching, managing system hardening, and verifying compliance with university and federal research data standards. Assist faculty and students with the use and maintenance of specialized fabrication equipment such as laser cutters, CNC machines, and 3D printers connected to the departmental network. Manage and verifying accuracy of IT asset management through regular data reconciliation, ensuring all endpoints and high-value equipment are properly recorded, registered, and integrated with deployment and security systems.

Requirements

• Education: High school diploma or equivalent
• Experience: Minimum 1 year of relevant work experience.
• Any relevant education, certifications and/or work experience may be considered.
• Provide outstanding customer service by maintaining a professional, patient, and empathetic demeanor when interacting with faculty, staff, and students regarding technical issues.
• Possess excellent interpersonal and verbal/written communication skills to translate complex technical information into easily understandable terms for non-technical users and to collaborate effectively with central IT teams.

Nice To Haves

• Certification and Licensing: CompTIA A+, Security+ and/or Network + preferred

Responsibilities

• Manage and prioritize assigned support incidents and requests using the IT service management ticketing system.
• Perform installation, configuration, and maintenance of Windows, Linux and Mac OS operating systems and applications
• Provide hardware and software support for specialized engineering applications, including CAD and simulation software (e.g., SolidWorks, ANSYS, MATLAB) running on Windows and Linux platforms.
• Manage the deployment, connectivity, and troubleshooting of various Internet of Things (IoT) devices, and embedded systems used for capstone projects and research.
• Ensure the security and reliability of all research and instructional endpoints by performing timely security patching, managing system hardening, and verifying compliance with university and federal research data standards.
• Assist faculty and students with the use and maintenance of specialized fabrication equipment such as laser cutters, CNC machines, and 3D printers connected to the departmental network.
• Manage and verifying accuracy of IT asset management through regular data reconciliation, ensuring all endpoints and high-value equipment are properly recorded, registered, and integrated with deployment and security systems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees