Desktop Support Technician

Designworks Talent • Indianapolis, IN

12d

About The Position

Our client is looking for a Desktop Support Technician who delivers strong technical support with a friendly, service-first approach. You will handle day-to-day device support, help improve the end-user experience, and make sure technology across the company runs smoothly.

Requirements

• Bachelor’s degree in Computer Science or related field, or equivalent experience.
• 4 or more years of desktop or end-user support experience.
• Strong knowledge of Windows and Mac environments.
• Experience with hardware and software installation and troubleshooting.
• Basic understanding of networking and infrastructure support.
• Strong customer service, communication, and problem-solving skills.
• Ability to work independently or with a team.

Nice To Haves

• A+ or Network+ certifications

Responsibilities

• Support desktop and laptop hardware, software, and peripherals including setup, configuration, and troubleshooting.
• Assist with device deployments, updates, and ongoing maintenance.
• Troubleshoot issues, identify root causes, and document solutions.
• Work with the IT team to improve support processes and workflows.
• Communicate technical solutions clearly to non-technical users.
• Maintain technical documentation and follow IT policies and procedures.
• Stay current on new tools and technology updates.

Benefits

• You will be part of an internal team that values learning, collaboration, and quick problem solving.
• You will help people directly and see the impact of your work every day.
• You will build trusted relationships through clear communication and reliable support.
• You will work in an environment that appreciates initiative, ownership, and follow-through.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees