Deskside Technical Support Technician

Levi Strauss & Co.

2d•$77,100 - $113,000•Hybrid

About The Position

The Deskside Technical Support Technician helps Beyond Yoga employees by solving their technical problems and providing reliable support. You build trust through strong technical skills, clear communication, and empathy. In this role, you offer hands-on help to Windows and Mac users, quickly diagnosing issues and explaining solutions with patience. Whether repairing or replacing equipment, you prioritize efficiency to ensure users can return to work as quickly as possible. You manage multiple requests, respect everyone's time, and share helpful tips and training. You role model what it means to be in service to the “customer” and establish and sustain positive relationships with the team.

Requirements

Bachelor's degree or equivalent experience in Computer Science or related discipline
Minimum of 3 years of IT Experience in Desktop support
Certifications must be present and relevant
Strong knowledge of IT infrastructure components
Knowledge of the latest Windows and Mac operating systems
Knowledge of MS Office products and Teams
Customer-facing mentality and experience
MCSA & MCSE Certifications
Ability to prioritize and provide rapid response

Responsibilities

Install and maintain computers and software
Troubleshoot hardware and software issues
Support computer peripherals
Help with data backups
Solve problems independently
Help with email and inventory management
Track and ensure compliance with financial policies and procedures as it relates to equipment and software
Model customer obsessed service to the Beyond Yoga employee base
Partner with other technical professionals to provide the highest possible level of service and delivery of technical solutions
Track work volume and case type through a ticketing system