Design Software Support Agent
About The Position
The Design Software Support Agent within the Design Center of Excellence (DCoE) plays a role in advancing design technology, standardization, and operational excellence across the organization. This position is responsible for assisting with the stable operation of AEC design software within the organization. This includes assisting with the installation, configuration, maintenance, support, and optimization of designated AEC design software platforms (such as Autodesk and Bentley) across the enterprise. The agent will also analyze and resolve user design software issues in a timely and accurate fashion.
Responsibilities
- Assist, implement, and maintain policies, procedures, and associated plans for design software administration.
- Assist in migrating projects to newer software versions of design applications as needed.
- Set up, configure, and start design software, suggest appropriate hardware, and address relevant requirements.
- Assist users by providing technical support and troubleshooting within design applications.
- Assist with enforcement of design standards and best practices, regarding layering, dimensioning, text annotations, BIM/CIM, and adherence to client standards.
- Assist with preparation of training sessions and teaching materials for advancing knowledge throughout the organization.
- Perform other related duties as assigned
Benefits
- Affordable Medical, Dental & Vision Insurance
- Company paid Life and Disability Insurance
- Paid Time Off
- Paid Holidays
- Paid Caregiver Leave Program
- 401K Retirement Plan (Traditional and Roth options)
- Employee Stock Ownership Plan (ESOP)
- Career Development Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
