Design Program Manager
About The Position
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). The Design Program Manager drives operational clarity, efficiency, and cohesion within Experience Design (XD) squads composed of Product Design in collaboration with UX Research and Content Experience. This role is responsible for supporting how we work—by enabling and evolving systems, practices, and structures that support visibility, alignment, and collaboration across the XD org and with cross-functional partners. The Design Program Manager role is partnered with individual XD squads and facilitates the tracking and management of specific programs, ensuring they are aligned with business and customer objectives and supporting Docusign’s Customer First culture. You will participate in supporting the general operational needs of the XD org. This position is an individual contributor role reporting to the Director, Experience Design Operations.
Requirements
- BS/BA degree or equivalent experience in program management or operations
- 2+ years of experience in project management or operations within a design or creative environment
- Experience with Figma, Airtable, Jira or similar tools
- Experience with Google Workspace
Nice To Haves
- Familiar with design processes and the role of design within a product organization
- Comfortable navigating ambiguity
- Ability to strategically plan and tactically execute
- Excellent written and verbal communication skills
Responsibilities
- Maintain the roadmap and project visibility for specific XD squads, ensuring project status, timelines, and documentation are current
- Use established mechanisms to track progress, identify dependencies, surface potential blockers and foster collaboration across initiatives
- Organize and facilitate routine team meetings, critiques, and cross-functional syncs between XD, Product, and Engineering
- Execute org-wide processes (intake, planning, reviews, handoffs) and proactively suggest iterative improvements based on day-to-day team friction
- Support the adoption of design systems and standards by ensuring designers have the necessary templates and guidelines for their work
- Participate in supporting the general operational needs of the XD org
Benefits
- Paid Time Off: earned time off, as well as paid company holidays based on region
- Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
- Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
- Retirement Plans: select retirement and pension programs with potential for employer contributions
- Learning and Development: options for coaching, online courses and education reimbursements
- Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
