Design Program Manager, AWS Marketplace and Partner Services

Amazon•Austin, TX

About The Position

This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end-to-end go-to-market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. Partner teams own the strategy, recruiting, development, and growth of our key technology and consulting partners. Together they provide our customers with the expertise and scale needed to build innovative solutions for their most complex challenges. Come help the AWS Marketplace and Partner Services (AMPS) team revolutionize how software is discovered, bought, sold, and deployed in the cloud! AWS Marketplace is the premier digital catalog enabling millions of customers worldwide to find and purchase software solutions from thousands of independent software vendors (ISVs), while empowering partners to build, scale, and grow their cloud businesses on AWS. We're seeking a Sr. Design Program Manager to architect and drive the operational strategy that enables our design and research teams to deliver impact at scale. This is a unique opportunity to own complex, ambiguous design programs in a fast-growing organization working on both sides of our marketplace—creating intuitive buyer journeys that simplify complex procurement workflows and building elegant partner tools that help ISVs manage and grow their businesses. As a Sr. Design Program Manager, you'll be accountable for the overall strategy and execution of complex design programs from concept to delivery. You'll define program vision and objectives, establish mechanisms that scale efficiency across teams, and drive measurable improvements in customer experience, team productivity, and business outcomes. You'll work independently to scope and plan initiatives with organizational-level impact, influencing leaders across product, engineering, business development, and marketing. You must think strategically beyond tactical implementations, make trade-offs between short and long-term needs, and thrive in ambiguous environments where methodology, requirements, and feasibility may not be defined.

Requirements

Experience gathering and analyzing large amounts of data and delivering continuous business improvements
Experience managing UX programs and working with Design and Research
Knowledge of human-centered design process and UX deliverables including user research, wireframes, prototypes, and design specifications
Demonstrated ability to manage multiple simultaneous programs requiring strategic thinking, organization, and problem-solving skills
2+ years of design program management, technical program management, or equivalent experience leading complex project delivery

Nice To Haves

Knowledge of project management tools and methodologies (agile to waterfall)
Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management
Experience creating and scaling cross-team mechanisms that improve efficiency and operational excellence
Proven ability to define mitigation strategies for complex, long-term risks and drive operational improvements with measurable outcomes

Responsibilities

Own the strategy and execution of large, complex design programs spanning buyer and partner experiences, defining program vision, objectives, and success metrics that align with organizational goals
Scope and deliver business-critical design initiatives end-to-end, driving and shaping the overall program strategy and roadmap in ambiguous environments where methodology and requirements may not be defined
Work independently to gather requirements, identify appropriate resources and skills needed, map capacity against scope, and develop milestones and launch schedules to ensure timely delivery
Create and optimize cross-team mechanisms that scale efficiency and best practices, establishing design processes and workflows that maximize team velocity and quality
Measure and report on program progress, anticipate and resolve bottlenecks, provide escalation management, and make strategic trade-offs balancing business needs versus technical constraints
Drive collaboration between design disciplines (UX design, user research, content design) and cross-functional partners (product, engineering, business development, marketing) throughout the program lifecycle
Build strong relationships with stakeholders and senior leadership teams, relying on influence over authority to drive program deliverables and alignment
Contribute to organizational planning including OP1/OP2 narratives, taking ownership of organizational goals and managing design roadmaps that support broader business objectives
Identify long-term risks and define mitigation strategies for complex programs, proactively seeking new data and mechanisms to ensure design deliverables stay aligned with organizational objectives
Communicate program status, strategy, and outcomes regularly with design teams, stakeholders, and executives, translating design work into measurable business impact