Deputy Program Director, Academy for Community Behavioral Health

Research Foundation of The City University of New York•New York, NY

1d•$123,000 - $128,000

About The Position

Reporting to the Academy Director, the Deputy Program Director will provide operational and strategic leadership to advance the Academy’s vision, mission, values, and goals. This position will strengthen internal ways of working, public Academy programs, and infrastructure and relationships essential to both. This newly created role will help the Academy build on successes of its first 4.5 years and enhance its capacity to serve NYC’s non-profit care providers and their communities. We seek experienced candidates who skillfully balance self-directed and highly collaborative work; lead with compassion; and adapt to meet challenges and opportunities effectively. This role may evolve to meet program needs and reflect the skills and contributions of the selected candidate. The ideal candidate will have a demonstrated record of operational excellence, leadership, and community behavioral health expertise, including: Experience developing, delivering, and managing high quality learning and capacity building programs in behavioral health, with experience in curriculum development. A compelling vision for how the Academy can improve community behavioral health, build capacity, and advance equity. This should include constructive ideas, drawing from evidence and experience, about the role social service providers can play. This is a full-time role with benefits.

Requirements

Advanced degree in a related field, and no fewer than ten (10) years of relevant professional experience with progressive responsibility. Substantial relevant experience may be considered in place of an advanced degree.
At least 5 years’ experience supervising direct reports. Experience supervising consultants a plus.
Successful experience in a senior manager or administrator role, including project management and budget management.
A record of successfully creating or leading learning and capacity-building programs, particularly in behavioral health; advanced knowledge of instructional design and curriculum development.
Advanced knowledge of community behavioral health, such as through: Demonstrated competence, continued learning, or contributions to knowledge or practice in one or more Academy focus areas Demonstrated successful experience equipping others to apply behavioral health skills. Experience providing comprehensive capacity building support (beyond initial training) preferred Experience delivering and managing evidence-supported behavioral health interventions in community settings Demonstrated commitment to addressing mental health impacts of racism
Strong project management skills, preferably with 3+ years’ experience managing complex learning and development initiatives.
Strong interpersonal skills for working effectively with external and internal partners and stakeholders.
Strong written and verbal communication skills to produce clear, accurate, relevant, and timely materials and updates of various kinds (e.g. public resources, sponsor briefings, scholarship).
Ability to articulate the Academy’s vision, mission, values, goals, and services.
Strong computer skills; fluency with Microsoft Office (Word, Excel, Powerpoint, Teams, Outlook), Zoom, and online survey tools. Familiarity with learning management systems a plus.
Ability to balance independent and highly collaborative work; set priorities; manage on-time, high-quality task and project completion; and, adapt to changing situations and priorities.
Interest in and commitment to the Academy’s vision, mission, and values.
A high degree of reliability and integrity.

Nice To Haves

Senior manager or leadership experience in higher education, technical assistance, or another related setting.
Experience managing city, state, federal, or private grants/contracts a plus.
Experience working in or with, or knowledge of, New York City non-profit care providers (e.g. community-based organizations, government agencies, or other related settings).
Familiarity with task sharing and integrated care models.
Experience managing the development and delivery of virtual instructor-led courses.
Proficiency in qualitative and quantitative data analysis.
Experience working to advance racial, economic, or social justice.

Responsibilities

Oversee daily operations of the Academy’s free learning programs for NYC non-profit care providers
Oversee the development and implementation of a course calendar that meets Academy goals
Manage interconnected workstreams to ensure on-time, high-quality task and project completion
Manage and update processes, policies, and resources that equip the Academy to: Meet or exceed performance targets Improve learner experiences and outcomes Expand the Academy’s audience Identify and respond to stakeholder needs Manage routine quality improvement efforts Facilitate collaborative efforts to identify, prioritize, and meet short, medium, and long-term program improvement goals
Ensure funded deliverables and reporting requirements are met
Align programming with Academy mission, values, and standards of excellence Support the Program Director in finance and budget administration Under leadership from the Program Director, monitor programmatic budget(s) in accordance with unit policy Ensure all RFCUNY and CUNY SPS contracting and procurement policies and deadlines are adhered to Contribute to strategic financial planning, including processes to: forecast financial needs; identify external funding opportunities; and, lead proposal and budget development
Apply demonstrated subject matter expertise to advance one or more Academy focus areas, such as by: Lead or advise on the development, delivery, or improvement of course curricula Lead or advise on program evaluation, research, and/or co-design activities Produce course content, resources, research, or other materials May teach one or more courses, based on capacity and Academy need
Strengthen internal project management and instructional design processes and tools; train and support staff and consultants to apply best practices
Based on Academy need and capacity, project manage the development of one or more learning programs or initiatives. This may include: Select and onboard qualified specialists; Develop and manage scopes of work in line with Academy standards, budget, and program needs; Manage performance and provide ongoing support to consultants/specialists
Support an ongoing strategic planning process, such as by: Provide leadership to advance one or more strategic goals Develop or facilitate strategic planning activities; document processes and outcomes Assess ideas for feasibility and fit
Write and review Academy communications and publications
Support special initiatives, as needed
Directly supervise key staff positions (e.g. 3-5 FT and PT staff roles), which may include senior subject matter experts, specialists, program managers, or associates This includes staff recruitment and orientation; ongoing supervision, coaching, and performance management; and disciplinary actions, where needed
Support the evaluation of course curricula and training effectiveness; provide accurate, strengths-based guidance to improve programs
Help maintain and model a productive, compassionate, and collaborative work culture
Promote the professional development of staff and consultants, including by identifying and supporting opportunities for team members to expand skills and expertise; progressively advance their roles; or present or publish work
Build and maintain relationships with key constituents
Facilitate regular communications (e.g. meetings, updates) between the Academy and sponsor agencies
Act as key point of contact for specific stakeholders or projects, as needed
Organize, facilitate, or represent the Academy in routine meetings
Diagnose challenges, co-develop solutions, and support implementation
Represent the Academy publicly; clearly and accurately represent the Academy’s mission, approach, and services
Other duties as assigned.
Demonstrate strong professional judgment, including through: Clear and effective communication Sound decision making, determining when to elevate key decisions or risks to senior leaders Proactive, considered responses to challenges
Demonstrate perspective-taking and respect for all stakeholders
Ensure that the Academy’s daily operations serve and reflect the Academy’s vision, mission, values, and strategic priorities
Ensure the efficient and effective use of resources, in line with Academy goals and values
Exercise a high degree of autonomy, leading projects from concept through completion in line with Academy standards and values
Center diversity, equity, inclusion, and belonging at all stages of project design and execution
Center regard for NYC non-profit care providers and the communities they serve