Deputy Director, Facilities - Real Estate

Metropolitan Transportation Authority

About The Position

The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities. Position Objective: This position provides leadership and strategic vision to Real Estate's Operations team and is responsible for providing property management oversight and management of one or more properties within the MTA's 4 million square foot office portfolio. This role provides oversight and strategic management of a significant portion of our office portfolio, including the direct management of 130 Livingston. The role is directly responsible for coordination with third-party property managers, supervision of a diverse represented workforce, and alignment with capital improvement projects. This role also collaborates with the Director of Operations and the Director of Real Estate Finance and Administration on oversight of financial matters including operating budget, on-going capital projects, and direct management of property management agreements.

Requirements

Excellent communication and interpersonal skills.
Demonstrated ability to work with all internal levels within a given organization, including senior management.
Demonstrated ability to communicate and interact well with external agencies. External agencies may include the Governor's Office for New York State, New York City government, elected and other public officials, and any staff at other federal or state agencies or authorities.
Demonstrated ability to work in a high-profile, high-pressure environment effectively.
Demonstrated ability to communicate effectively with key internal and/or external stakeholders.
Must have strong managerial skills to effectively direct a staff of professional, technical, and craft employees in implementing the short and long-term goals and direction for the area of responsibility.
Demonstrated ability to complete short- and long-term projects effectively and as efficiently as possible.
Demonstrated analytical capabilities and quantitative skills.
Bachelor's degree in Facilities Management, Real Estate, Architecture, Engineering, Business, or an equivalent combination of education and experience may be considered in lieu of a degree.
Minimum eight years related experience in commercial or public real estate building operations, including at least four years in a managerial and/or leadership role in a large, multi-faceted, fast-paced organization or governmental body preferred.
Must have knowledge of building systems, including but not limited to HVAC, electrical, generators, plumbing, and elevators.
Must be able to respond to emergencies on a 24/7 basis.

Nice To Haves

Master's degree in a related field.
Attainment of or in the process of attaining a P.E. license from New York State.
Familiarity with the MTA's policies and procedures.
Familiarity with the MTA's collective bargaining procedures.

Responsibilities

Directs and manages one or more office properties while leading a team of three to five direct reports (including third party entities.).
Manages represented workforce with multiple unions present. Responsibility includes working closely with Labor Relations to resolve disputes effectively. Ability to maintain a professional and assertive demeanor while handling sensitive labor issues crucial to ensuring a harmonious working environment for all employees.
Manages third-party property management firms' procurement and finance activities to ensure compliance with contractual requirements, audit recommendations, and external audit requirements.
Provides technical advice and assistance to employees on work order requests to ensure compliance with building standards and ensure budgetary dollars are in place. Oversees repairs, cleaning, and general maintenance requirements, including the supervision of contractors and vendors.
Collaborates with the Director of Real Estate Finance on all financial matters related to the property management agreements, including overseeing all financial reporting, funding requests, budget development, and contractual analysis.
Assists in the review of budget vs. actual costs with approved contracts, approved invoices and back up for payments to vendors.
Respond and act accordingly to all building complaints and tenant requests. Assist in coordination of tenant move-ins and move-outs.
Analyze reconciliations, identify existing and potential problems, and develop detailed solutions for presentation to senior management.
Coordinate all property management audits with both internal/external auditors. Maintain accurate records of all operational requirements and ensure certificates of insurance are up to date and documented.
Monitor building systems, implement energy efficiency protocols, and maintain security and access control systems. Promote and maintain all life safety systems including Emergency Action Plan execution.
Select, develop and motivate personnel within the department. Provide career development for subordinates. Provide prompt and effective coaching and counseling. Responsible for discipline/termination of employees when necessary. Review performance of staff. Create a professional environment that respects individual differences and enables all employees to develop and contribute to their full potential.
Observing the work performed by the contractor/consultant/vendor;
Reviewing invoices and approving them if the work has contractual standards;
Addressing performance issues with the contractor/consultant/vendor when possible; and
Escalating issues to other parties as needed.
Other duties as assigned.