Head of Facilities & Real Estate

Rakuten•San Mateo, CA

9d•$136,485 - $254,664

About The Position

In this role, you will provide comprehensive oversight of the company's real estate portfolio and facilities operations, ensuring all assets are optimized to support core business objectives and future expansion. You will lead a global team to drive excellence in all aspects of facilities management, including proactive space planning, infrastructure management, and the implementation of Rakuten’s safety, security and sustainability standards. Your responsibilities will encompass capital expenditure planning and rigorous budget management to maximize asset value and operational efficiency. You will champion a culture of continuous improvement, leveraging data to inform decisions, mitigate risk, and enhance the overall workplace experience. Ultimately, your leadership will be critical in creating a productive and dynamic environment that directly contributes to the company's long-term success.

Requirements

Requires exceptional communication proficiency, demonstrating clarity, crispness, and effectiveness in all forms of written and oral presentation.
The successful candidate will possess demonstrable expertise in both real estate and construction management, with a proven ability to oversee complex projects from initiation to completion.
Competency in reading and comprehending all forms of leasing and construction documentation is essential, enabling effective collaboration with architects, engineers, and contractors throughout a project's lifecycle
Requires a high degree of responsiveness and proactive communication with both internal teams and external stakeholders.
Exhibit strong cross-cultural intelligence, with a proven track record of effectively building and managing relationships with diverse teams across different global regions
Bachelor's degree
A minimum of 12 years of progressive experience in facilities management and corporate real estate.
At least 5 years must be in a leadership role.
Proven track record managing a multi-site or global real estate portfolio.
Strong financial analysis skills.
Exceptional leadership, communication, and interpersonal skills.

Responsibilities

Aligns policies and procedures for the facilities department with broader organizational goals to enhance operational efficiency.
Defines programs and oversees the development of projects that support the core purpose of real estate and facilities management within the organization.
Develops processes that streamline department operations and contribute to the achievement of business objectives.
Controls resources by managing department budgets, personnel, and equipment to meet operational goals.
Communicates strategic plans and updates to cross-functional teams, influencing stakeholders and fostering collaboration.
Approves key decisions and recommendations made by the facilities management team
Provide strategic direction and oversight of Rakuten’s global real estate and facilities portfolio (>40 sites across EU, APAC, and the Americas), aligned with corporate standards and regional business needs.
Act as a strategic partner to business executives and leaders, communicate plans and align policies, procedures, and operational standards with organizational goals.
Lead, coach, and develop managers and teams; approve key decisions and uphold internal governance, best practices, and regulatory compliance in collaboration with Rakuten HQ real estate, sustainability, and compliance teams.