Deputy Commissioner, Operations

City of New York•New York City, NY

About The Position

With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city. NYC Aging seeks a strategic, collaborative, and results-driven professional to serve as Deputy Commissioner, Operations to advance the agency’s operational excellence. Reporting to the Commissioner, the Deputy Commissioner of Operations will lead the Division of Operations and Administration, including Business Operations, Office of Planning & Data Management, Office of Information Technology, Office of Procurement, Office of General & Administrative Services and Office of Emergency Preparedness & Response. The Deputy Commissioner of Operations will serve as a central partner in shaping and implementing long-term strategies. This role will foster cross-functional collaboration, promote open communication, and support a culture of innovation, accountability, and continuous improvement. Key responsibilities include strengthening operational infrastructure, foster results-driven project management culture, lead process improvements, and boost engagement. The Deputy Commissioner of Operations will ensure all initiatives are mission-aligned, measurable, and maximize impact for older adults across New York City.

Requirements

1. A Master’s Degree from an accredited college in Social Work, Human Services, Public Administration, Business Administration or an equivalent/related field, plus four years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
2. A bachelor’s degree from an accredited college and six years of satisfactory experience of a nature to qualify for the duties and responsibilities of the position, at least 18 months of which must have been in an administrative, managerial, or executive capacity or supervising personnel performing activities related to the duties of the position; or
3. A four-year high school diploma or its educational equivalent and ten years of satisfactory, full-time progressively responsible experience as described in "1" above, 18 months of which must have been in an administrative, managerial, executive or supervisory capacity.