Deputy Commissioner for Policy, Programs, and Research

City of New York•New York City, NY

23h

About The Position

The Agency You’ll Join: The New York City Mayor’s Office is responsible for overseeing city services throughout the five boroughs, coordinating public agencies and departments, and managing public property. The administration is leading the fight in making the city more affordable, reducing inequality, improving public safety, ensuring delivery of efficient and effective services, and working to make New York City’s economy stronger. We value leadership, transparency, fairness, and efficiency as we actively seek diverse talents from various sectors to join our team. For current job opportunities, visit our careers page. The Team You’ll Work With: The Mayor’s Office of Immigrant Affairs (MOIA) was established in 1984 and incorporated into the New York City Charter in 2001 to promote the economic, civic, and social integration of immigrant New Yorkers, expand access to justice, and advance policies that strengthen immigrant communities across the city. MOIA serves as a bridge between city government and immigrant communities by advising on and supporting the development and implementation of policies and programs that improve access to services for immigrant New Yorkers and speakers of other languages. The office partners with City agencies and community organizations to strengthen language access, expand equitable access to services, and advance initiatives that support immigrant communities citywide. To learn more, visit: https://www.nyc.gov/site/immigrants/ The Problems You’ll Solve: The Deputy Commissioner for Policy, Programs, and Research leads the development, execution, and integration of MOIA’s policy and programmatic work, ensuring that immigrant New Yorkers can access critical services, economic opportunities, and pathways to stability through coordinated City systems. This role oversees a unified portfolio spanning legal services, language access, education, and workforce and economic opportunity, and ensures that policy and programs operate as a cohesive system. This includes aligning service delivery with policy priorities, using real-time program insights to inform decision-making, and ensuring that City initiatives translate into measurable outcomes for immigrant New Yorkers. As a member of MOIA’s Executive Team, the Deputy Commissioner plays a central role in shaping agency strategy, advancing cross-agency initiatives, and strengthening the City’s overall approach to immigrant inclusion and economic stability. The Deputy Commissioner reports to the Chief of Staff and supervises policy and program leadership across the agency. About You: The ideal candidate is a senior policy and program leader with experience managing complex portfolios in government or large mission-driven organizations. They bring strong strategic judgment, operational discipline, and the ability to translate policy into effective implementation. They are comfortable navigating complex systems, driving cross-agency coordination, and leading in high-pressure, high-visibility environments.

Requirements

You have demonstrated experience overseeing programs and/or policy portfolios at scale, preferably within government or a large public or nonprofit system.
You have proven ability to manage high-pressure work, including responding to emerging issues affecting communities.
Bachelor's degree required.
8+ years of progressively responsible experience in government, public policy, program management, or a related field, including significant experience managing teams and leading complex initiatives.

Responsibilities

Set and drive the strategic direction for MOIA’s policy and programmatic work.
Ensure alignment between policy development, program implementation, and agency priorities.
Identify gaps in services and policy and drive strategies to address them.
Oversee the design, implementation, and evaluation of programs serving immigrant New Yorkers.
Ensure programs are accessible, effective, and responsive to community needs.
Use program data and outcomes to inform continuous improvement and strategic decision-making.
Lead development of policy initiatives that improve access to services, strengthen protections, and expand opportunities for immigrant New Yorkers.
Ensure policy is informed by real-time program insights and community conditions.
Drive advancement of policy priorities across City government.
Lead integration of economic justice into MOIA’s policy and program work, including workforce access, worker protections, and pathways to economic stability.
Align MOIA initiatives with broader City workforce and economic development strategies.
Identify opportunities to expand access to employment, income stability, and long-term mobility for immigrant New Yorkers.
Lead coordination with City agencies to align policy and program efforts affecting immigrant communities.
Ensure MOIA plays a central role in cross-agency initiatives related to service access, legal support, and economic opportunity.
Drive accountability across agencies to ensure implementation of immigrant-serving initiatives and delivery of results.
Oversee policy and programmatic responses to emerging issues affecting immigrant communities.
Ensure continuity of services and coordinated responses during periods of disruption or increased need across City systems.
Align internal teams and external partners to respond effectively to evolving conditions.
Supervise policy and program staff, ensuring strong management, accountability, and performance.
Build systems that support coordination across teams and clear execution of priorities.
Ensure staff work is aligned with agency strategy and delivers measurable outcomes.