Deposit Services Specialist

New Peoples Bankshares•Honaker, VA

47d

About The Position

This position is primarily responsible for providing general Deposit Services Department duties as it relates to account and item processing, review various accounts for verification and accuracy, and to provide superior customer service to the branch personnel. This position requires the ability to prioritize multiple demands in a high-pressure environment while maintaining a professional demeanor. The following essential duties do not cover an all-inclusive list of work requirements. Individuals will perform other job-related duties as assigned, including work in other areas to cover absences or otherwise balance the workload.

Requirements

Graduation from an accredited high school or General Education Degree (GED), Associate degree in Business or related preferred, with 3-5 years of banking experience; or any equivalent combination of education, training, and experience which provides the required knowledge and abilities. Must successfully complete required training.
Ability to work independently and accomplish tasks through self-motivation.
Ability to use analytical reasoning and problem-solving techniques.
Ability to maintain moderately complex files, records, and reports.
Passion for customer service.
Outstanding verbal, written, and interpersonal communication skills.
Excellent attention to detail and organizational skills.
Excellent typing, filing, and customer service skills.
Knowledge of ACH rules section codes, etc.
Knowledge of IRS regulations for IRA, HSA and CESA.
Working knowledge of Microsoft Office products. Ability to master job specific software and hardware components.

Responsibilities

Provides error resolution with deposit accounts and monitors accounts as required by regulatory guidelines.
Research and input non-post for DDA, Savings, COD and Safe Deposit Box items. This process may involve branch communication. This position also reviews the daily Stop Payment report for DDA and Savings. These functions require input into the Exception Item system.
Performs reconcilement on specific Bank issued checks including Cashier Checks, CD Interest Checks, Escrow Checks, Christmas Club Checks and Expense Checks. This includes review and correction of non-post. Return items by the FRB deadline if needed.
Review of specific paid items including 2 signature verification and high dollar signature review. Return items by the FRB deadline if needed.
Receive Unauthorized ACH Items, verify and return via Fedline meeting the specified FRB return deadline.
Review and approve Stop Payment orders received online. Notify the housing branch if the stop payment is refused. Also, review and verify stop pay orders received from the branches.
Review ACH Pre-Note report. Prepare and send NOC (Notification of Change) to FRB on items received incorrectly.
Performs daily proof operations.
Receive and complete bank references received via SSA/SSI program as well as from branch and other entities such as the Housing Authority, etc.
Assist Deposit Support with Alerts when requested
Performs back-up mailroom duties
Review and monitor Dormant and Inactive accounts. Assist with preparation of Escheat reporting to State Agencies.
Prepares various Federal Reserve reports to include morning FED and high dollar notification, submitting to agency and Deposit Services Manager in a timely fashion.
Receives and reviews daily ACH reports and statements and resolves unauthorized items to Federal Reserve as appropriate. Maintains relative documentation of internal or external audit purposes.
Performs daily wire functions including review and verification. Responsible for maintaining documentation and agreements as well as provide call-back verification when required. Also, processes international wires via PCBB. Prepares and maintains reports from Wire Exchange.
Inputs and submits UPS shipping information for bank or department related mailings.
Regularly refresh knowledge of and familiarity with online, mobile, electronic and traditional products and services. Regularly practice/rehearse customer conversation and engagement skills around the entire suite of New Peoples Bank products and services. Invite customer respect by demonstrating product and service knowledge and engaging customers around the benefits of using them.
Performs related duties and responsibilities as required and assigned.