Deposit Services Operations Specialist

Bridgewater Bank•St Louis Park, MN

4d•$49,000 - $56,850

About The Position

We are seeking a client focused and meticulous Deposit Services Operations Specialist to join our Deposit Services Operations team at Bridgewater Bank. Accountable to the VP of Deposit Services Operations, in this role, you will maintain the processes and procedures used by the Deposit Services team, and complete monitoring of their use to drive operational excellence and risk mitigation. Picture yourself at one of the Twin Cities’ best places to work, surrounded by people who challenge you, support you, and inspire you to be your best. Welcome to Bridgewater Bank. We’re on a mission to be the finest entrepreneurial bank in the Twin Cities. Like true entrepreneurs, we run fast and lean. We are in constant evolution and the runway for personal and professional growth is long. People are our strength, and that’s why we’ve created and sustained an award-winning culture that promotes growth and celebrates the big and little wins along the way. At the end of the day, we believe competitive salaries, top-tier benefits, a hybrid work model, and transparency into the business is a given. Working together toward something meaningful with people you enjoy, is just a bonus! Will you join us?

Requirements

3+ years retail banking experience, Account Executive experience is preferred
Proficiency in Microsoft Office (including Word, Excel, PowerPoint, Planner)
Superior client service skills
Strong analytical, technical, organizational, and time management skills
Self-starter with the ability to work independently, effectively prioritize work in a fast-paced, deadline driven environment
Excellent written, verbal, and interpersonal communication skills
Experience working in SharePoint and Microsoft Office 365 highly desirable
Fiserv and Integrated Teller experience preferred

Nice To Haves

Experience working in SharePoint and Microsoft Office 365 highly desirable
Fiserv and Integrated Teller experience preferred

Responsibilities

Develop and maintain documents to support the Deposit Services department including but not limited to process, procedures, user manuals, product summaries, and internal forms
Oversee informal and formal content reviews of process procedures and documents to ensure all materials remain current and compliant
Conduct monitoring on accurate use of impactful Deposit Services procedures that have compliance and regulatory implications, including but not limited to hold review, cashier’s check audits, vault and night drop dual control, and override audits.
Support and participate in the launch of new initiatives and projects affecting Deposit Services
Monitor and respond to or escalate daily inquiries to Branch Operations email inbox
Manage Specialty Account product requests and complete client reach outs as needed
Review branch IRA transactions including year-end reporting
Draft and support the weekly Deposit Services Email communication needs
Maintain an understanding of security policies and procedures
Adhere to the bank’s policies, procedures, security requirements and government regulations including (but not limited to) BSA
Positively represent the bank in all interactions with clients, coworkers, and vendors