Deposit Services Operations Specialist

Hancock Whitney Bank•Montgomery, AL

About The Position

The Deposit Operations Support Associate 2 provides broad-based operational support across specialized deposit areas including account maintenance, item and exception processing, CD/IRA servicing, unclaimed property management, document review, and domestic collections. This role ensures regulatory compliance, transaction accuracy, and effective risk mitigation while providing high-quality service to internal stakeholders and contributing to operational efficiency.

Requirements

High School Diploma or GED required; Associate degree preferred.
Minimum of 2 years of experience in one or more deposit operations functions (e.g., account maintenance, exception processing, CD/IRA servicing, unclaimed property, adjustments).
Strong attention to detail and analytical skills.
Excellent verbal and written communication skills.
Proficient in Microsoft Office (Excel, Outlook, Word); familiarity with core banking and imaging systems preferred.
Ability to work independently, manage multiple priorities, and meet deadlines in a fast-paced environment.

Responsibilities

Deposit Account Maintenance & Documentation Perform customer and account-level updates in core deposit systems, including address changes, ownership updates, signer maintenance, and duplicate record merges.
Review and validate deposit documentation packages; ensure completeness and compliance with internal policies and regulatory requirements.
Capture and maintain customer signatures in the Bank’s imaging and signature platforms.
Respond to maintenance inquiries from internal business units and ensure timely resolution.
Exception Item Processing & Adjustments Research, resolve, and process non-posted, returned, or rejected items using core systems, item processing tools, and imaging archives.
Submit and monitor deposit adjustment requests to internal and external partners including the Federal Reserve.
Complete reconciliation and balancing of exception item files, general ledger accounts, and system outputs.
CD/IRA Servicing Process CD and IRA transactions such as rollovers, distributions, contributions, and closures.
Ensure compliance with federal IRA contribution and distribution rules and support year-end tax reporting processes.
Unclaimed Property & Escheatment Maintain unclaimed property procedures, track dormant accounts, and execute customer outreach efforts.
Prepare escheatment reports and remittances in accordance with state laws.
Serve as a liaison during unclaimed property audits and state inquiries.
Domestic Collections & Mail Banking Process incoming and outgoing domestic collection items, including Bearer Bonds, “ON US” checks, and negotiable instruments not eligible for standard processing.
Manage mail-based transactions, including customer-requested account closures and “bank by mail” deposits.
Compliance & Reporting Maintain documentation and records in accordance with audit, compliance, and SOX404 standards.
Stay informed of regulatory requirements such as Reg CC, Check 21, CIP, BSA, and IRS rules for IRAs.
Track and report operational volume metrics across core functions.
Other Participate in department projects, system conversions, and procedural updates.
Cross-train with other Deposit Operations team members.
Identify and recommend process improvements to enhance service delivery and reduce risk.