Deposit Services Associate

National Cooperative Bank. N.A.•Hillsboro, OH

About The Position

General Deposit Operations Process deposit exceptions Positive pay review Run & review daily reports Check adjustment request Incoming returns Processing research request posted within Orrman Daily check issuance Creation of Swim files on a monthly and quarterly basis Monthly duties such as interest check mailing and others as assigned Assist with gathering of data for subpoenas Process levees and garnishments Assist with all operating system updates and testing Processing/supporting fraud team with unauthorized ACH claims and fraudulent check affidavits CTR review and support B Notices, escheatment processing, Dormant account review, 1099 data creation and review Imaging paper documentation into Perceptive Content Processing standard banking transactions Processing and scanning of outgoing checks Balancing daily entries Work with other supporting departments to troubleshoot issues Process ATM Clearing Daily Online SSI/Medicaid verifications Manage audit confirmation inbox questions and requests Responsible for processing auditor requests on behalf of bank customers Interpret various audit requests to ensure the response is an accurate reflection of the customer’s account information Interact with members partners as needed to complete audit confirmation requests Mobile check review Process interest rate adjustments as needed Process rate schedule changes in DNA Navigate various systems to complete audit requests 60% Deposit Compliance General compliance issues—ensuring deposit product and account compliance (1099, yearend processing, state IOLTA transactions, FACT Act compliance, Reg E compliance and others as necessary and assigned) Attending required training relating to department compliance 30% Reporting —Responsibilities include: Obtain & compile requested information as requested 10%

Requirements

Two years of retail/operations banking experience with at least one year of customer service experience
Personal computer skills to include various software and banking systems, Microsoft Office experience
Proficient/knowledge with usage of basic office equipment.
Solid judgment, decision making ability, and be efficient with multi-tasking.
Proven telephone customer service skills
Knowledge and experience in the financial services industry, to include ACH, check, wire, and cards
Proven communication and interpersonal skills with the ability to communicate
Knowledge and compliance with federal and state regulations pertaining to the banking industry
Ability to maintain a high degree of confidentiality
Proven organizational, problem solving and analysis skills
Ability to handle multiple tasks simultaneously in a fast paced and growth-oriented environment

Responsibilities

Process deposit exceptions
Positive pay review
Run & review daily reports
Check adjustment request
Incoming returns
Processing research request posted within Orrman
Daily check issuance
Creation of Swim files on a monthly and quarterly basis
Monthly duties such as interest check mailing and others as assigned
Assist with gathering of data for subpoenas
Process levees and garnishments
Assist with all operating system updates and testing
Processing/supporting fraud team with unauthorized ACH claims and fraudulent check affidavits
CTR review and support
B Notices, escheatment processing, Dormant account review, 1099 data creation and review
Imaging paper documentation into Perceptive Content
Processing standard banking transactions
Processing and scanning of outgoing checks
Balancing daily entries
Work with other supporting departments to troubleshoot issues
Process ATM Clearing Daily
Online SSI/Medicaid verifications
Manage audit confirmation inbox questions and requests
Responsible for processing auditor requests on behalf of bank customers
Interpret various audit requests to ensure the response is an accurate reflection of the customer’s account information
Interact with members partners as needed to complete audit confirmation requests
Mobile check review
Process interest rate adjustments as needed
Process rate schedule changes in DNA
Navigate various systems to complete audit requests
General compliance issues—ensuring deposit product and account compliance (1099, yearend processing, state IOLTA transactions, FACT Act compliance, Reg E compliance and others as necessary and assigned)
Attending required training relating to department compliance
Obtain & compile requested information as requested