Deposit Relationship Officer

Glacier Bancorp, Inc.•Missoula, MT

About The Position

The Deposit Relationship Officer is responsible for supporting and enhancing the banking experience for high-valued bank clients as well as self-sourcing and prospecting new clientele through in-person and telephone calling efforts. This role services as a key referral support partner, ensuring efficient and high-quality account management, excellent customer experience, as well as identifying opportunities to deepen client relationships through high touch service. With a goal to uncover client benefits and create referrals to lending departments and bank partners. The ideal candidate combines outbound sales experience, strong product knowledge, operational expertise, a client-centered mindset, and proactive approach to cross-departmental collaboration.

Requirements

Three to five years of banking experience with outbound sales aspect or related financial services role.
A bachelor’s degree in business, finance, or related field. An equivalent combination of education and experience may be considered on a case-by-case basis.
Must possess current valid driver’s license.
Working knowledge of standard office equipment. Skills in areas related to computer operation/use including working knowledge of Microsoft applications and ability to learn new systems/applications.
Proven ability to identify cross-selling opportunities and make effective referrals. Excellent attention to detail, organization skills, and problem-solving abilities. Strong interpersonal and communication skills, with a focus on customer experience.
Communicate Effectively: both verbally and in writing with others in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques. Demonstrate soft phone skills by treating all internal and external customers in a polite and courteous manner.
Customer Service: We are community-inspired and pride ourselves to offer exceptional service to both our internal and external customers. We expect you, as an employee, to support our values and visions of Integrity, Service and Success.
Teamwork: Demonstrate ability to work independently and as part of a team. Work cooperatively and effectively with others to set and achieve goals, help others, resolve problems, and make decisions that enhance organizational effectiveness.
Professionalism: Exhibit a professional manner in dealing with others; work to develop and maintain cooperative and positive working relationships; represent the bank in a positive manner; maintain credibility with others.
Ethical Behavior: Model high standard of honesty, integrity, trust, and openness. Understand and follow through with appropriate standards of conduct and moral judgment; willing to act outside the norm when needed to adhere to ethical principles. Communicate and demonstrate actions in a consistent manner. Respect others, regardless of individual capabilities, agendas, opinions or needs.
Confidentiality: Maintain strict confidentiality regarding any information obtained during performing job duties; adhere to Bank policies and procedures regarding confidentiality.
Quality Management: Adhere to guidelines, protocol, policies, and procedures and supervisory directives; improve and promote work quality; demonstrate accuracy, thoroughness, and attention to detail; strive to achieve good results.
Adaptability: Adapt positively to change; manage competing demands and effectively handle changes, delays and/or unexpected events with a positive attitude.
Planning and Organization: Prioritize, organize, and plan work; use time efficiently; and achieve results within time frames. Complete work in a timely, accurate manner and be conscientious about assignments and deadlines.
Judgment/Problem Solving: Display ability and willingness to make sound decisions; identify and resolve problems in a timely and positive manner; exhibit sound judgment; appropriately handles both routine and non-routine situations.
Individual Responsibility and Accountability: Accept responsibility for own work performance; accept responsibility for own actions and outcomes and does not blame others. Demonstrate willingness to take initiative in performing job duties, resolving issues, and making suggestions for improvement. Conduct follow-through and meet commitments and agreements in a timely manner; relied upon by others as a source of valid information.
Analytical Thinking: Develop feasible solutions based on logical and reasonable assumptions and factual observation that reflect consideration for resources, constraints, bank values and goals. Understand cause and effect relationships, recognize similarities and differences in situations, and apply knowledge to help make effective decisions or to come up with new ways to accomplish a task. Define an end result, set or follow a course of action to achieve it, anticipate potential obstacles, and monitor progress to achieve desired result.
Negotiation: Negotiate with, convince, or influence others to take a course of action to achieve a specific result. Use appropriate interpersonal styles and communication methods to gain acceptance of an idea, plan, activity, or product. Bring conflicts and disagreements into the open, when appropriate, and attempt resolution collaboratively through building consensus.
Networking: Build networks of useful relationships necessary to achieve positive results. Know how organizations work; cognizant of different roles and positions of power and utilize this information to influence outcomes. Know how to work with people and organizations to reach successful outcomes.
Initiative: Identify and seize opportunities; display an independent, energetic enthusiasm and readiness to undertake or experiment to improve the organization.
Results Oriented: Focus efforts and energy on successfully attaining clear, concrete, accurate, timely, and measurable outcomes of importance to the organization. Persistent even when challenged by obstacles or opposition. Achieve goals and bring projects to completion. Investigate, calculate, and proceed through a project or task to bring about a conclusion. Persistent and focused when faced with a series of challenging or uncertain situations. Demonstrate a concern for working well or for competing against a standard of excellence.

Responsibilities

In person and telephone outbound sales calling and prospecting efforts, as well as joint calling efforts with other calling officers.
Regularly make calls on high value/large depositor list to uncover products that would benefit those clients and deepen relationships.
Open, manage, and maintain deposit accounts for commercial and high valued clients, ensuring accuracy, compliance, and timely processing of transactions.
Support onboarding of new bank clients, including account setup, documentation review, and coordination with Lending teams and Treasury Management department.
Identify opportunities to deepen client relationships by referring clients to other internal departments (Consumer, Real Estate, Treasury Management) as well as bank partners (FNBO, Global Pay).
Collaborate closely with lending officers, portfolio managers, and other officers to ensure seamless client experience.
Assist in the development and improvement of deposit sales and service processes to increase workflow efficiency and customer experience.
Maintain thorough and accurate records of client interactions, transactions, and incoming and outgoing referrals.
Stay informed and knowledgeable on all banking products and services to effectively support client needs and identify growth opportunities.