Deposit Operations Support Analyst II

Jefferson Bank•San Antonio, TX

About The Position

Accountable for confidentiality and expert handling of Bank’s legal/court orders, i.e., subpoenas, summons, garnishments, freezes, liens, etc. Reinforce quality control/quality assurance tasks related to department; i.e., monitoring customer account changes, maintenance requests, daily management and verification reports, and core system parameter adjustments. Provide customer service support for Level II customer contact calls and supporting internal customers.

Requirements

3+ years in bank operations
Working knowledge of Unclaimed Property Laws related to banking and escheatment process
Working knowledge of Regulation D, Regulation DD, Regulation E (Overdraft Privilege Guidelines), and Regulation CC
Knowledgeable in the areas of CD’s, IRA’s, SDB, and Comptroller laws for state escheatment
Working knowledge of financial services operational litigation laws pertaining to court ordersand legal requests for customers
Experience in providing customer support via phone
High School Diploma or equivalent
Experience in professional customer service environments
Excellent computer literacy in all Microsoft Programs (Outlook, PowerPoint, Word, and Excel)
Proficiency in Adobe and Acrobat
Experience with the Internet, search engines, browsers, VPN, and general PC connectivity
Experience with smart device(s), dual monitors, copier, fax, scanner, phone system, printers, calculators, telephone headsets, and other electronic devices
Ability to multi-task while maintaining a high level of accuracy
Excellent proofing and verification skills
Skill to work in a dynamic, high monetary risk operations division governed by stringent deadlines and regulatory requirements
Complete tasks proficiently, in a timely manner, and maintain organized records
Ability to work independently, take initiative, and make effective decisions
Excellent interpersonal skills
Professional verbal and written communication skills, on the phone and in person
Strong organizational skills and detail oriented
Practice proper etiquette when communicating verbally or via email
Ability to maintain confidentiality and protect sensitive data
Must be able to reach, bend and lift files up to 30 lbs.
Must be able to work from home with/without prior notice
Must be able to sit 90% of the time in front of a computer
Must be able to write, speak and hear to communicate with customers
Must be able to read from a computer screen and other paper reports
Must be able to type on keyboard and use a 10-Key calculator
Must be able to be mobile in an office environment
Must be able to drive to BCP location with/without prior notice

Nice To Haves

Use of core system: Jack Henry Silverlake
Use of core imaging system: Synergy
Use of core workflow system: Enterprise Workflow
Use of core CRM system: Synapsys
Use of Escheat Platform: SOVOS
Use of Electronic Document system: JHA eSign
Use of POD system: 4|Sight
Use of Report writing system: Cognos
Use of charge off platforms: ChexSystems and SARMA
Use of statement platforms: HC3

Responsibilities

Examine and record maintenance changes for the bank and parameter changes for the department
Complete maintenance requests for the department and maintain a high level of confidentiality with access to employee accounts (i.e., insider codes, dormant to active, overdraft privilege options, officer code changes, etc.)
Primary for handling Bank’s legal requests and court orders (i.e., subpoenas, summons, liens, freezes, garnishments, etc.) while maintaining a high level of confidentiality, non-disclosure to Bank employees, and working with Bank attorneys, outside law firms, and government offices
Provide primary support to review and complete Verification of Deposit (VOD)
Review and clear GL settlement outages
Strengthen the Bank’s core system with data uniformity verification
Secure appropriate approvals on all exception items and maintain organized recordkeeping and email documentation
Mentor new and current employees
Review daily management reports in imaging system with required annotations
Verify CD, IRA, DDA, Safe Deposit, and Savings accounts are closed according to proper procedures
Review IRA transactions and paperwork for accuracy and process corrections
Provide support for internal and Level II external customer calls, i.e., research requests and calls related to CDs, IRAs, and Safe Deposit Boxes
Work with Branch Management, Fraud, Treasury, Teller, Card, and Payments Operations, Audit Department, New Account Administration, and upper management
Maintain and review monthly dormant accounts report for activation and working directly with escheat process
Serve as backup for document scanning, imaging, verification, destruction of original documents, and archiving of verification, according to retention guidelines
Assist with the creation and maintenance of department procedures
Verify all new Automatic Funds Transfers (AFT) and Sweep Transfers are maintained on our core system correctly and ensure corresponding forms are received and completed properly
Handle account charge-offs, printing of interest checks, and reviewing withholding report
Print, sort, and mail notices handled in-house
Work directly with Bank’s statement vendor for electronic and paper statements, notices, and ancillary mailings
Handle responsibilities related to deceased customers and overdraft privilege options
Perform daily, monthly, and annual Safe Deposit Box responsibilities to include reports, access tickets, email reminders, maintenance, drilling schedule, etc.
Comply with all related bank and department policies, audit standards, bank’s regulatory mandates and all required bank training and/or courses
Participate in department, branch, and bank meetings
Maintain and exemplify positive, professional, pleasant, and productive working relationships with managers, officers, and personnel bank wide.
Provide exceptional service to all customers
Keep abreast of industry scams, fraud trends, and evolving security risks
Remain active with attending webinars and conferences
Responsible for ensuring management is aware of all department and/or Bank concerns
Perform other duties as assigned and special projects as needed