Deposit Operations Specialist

Five Star Bank, Ca•Sacramento, CA

63d•$55,000 - $65,000

About The Position

Five Star Bank is a high performing $4.4 Billion community business bank operating through 9 offices - 4 in the Capital Region, 3 in the North Valley region, and 2 in the San Francisco Bay Area. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit, speed to serve and deep connection to our market. And they trust us. Position Overview The Deposit Operations Specialist supports the daily operations of the Lockbox and Secure Logistics department, ensuring accurate transaction processing, vendor coordination, and compliance with regulatory standards. This role works closely with the department manager to execute operational tasks, maintain service levels, and contribute to a positive client experience.

Requirements

High School Diploma or equivalent
2+ years of experience in financial services, courier coordination, or lockbox operations.
2+ years of experience including New Accounts, Teller and “back office” operations
Demonstrates skills & knowledge necessary to provide basic & routine new account services
Knowledge in banking including general procedures, policies and regulations
Familiarity with regulatory compliance and secure handling procedures.
Strong attention to detail and organizational skills.
Effective communication and problem-solving abilities.
Experience with vendor coordination and service-level tracking.
Some travel is required
Professionalism in dealing with others
Strong organizational, problem-solving, time management and analytical skills
Versatility, flexibility and a willingness to work within constantly changing priorities
Discretion when handling confidential and/or sensitive information
Commitment to excellence and high standards
Proficient with computers including use of Word, Excel, Outlook and Internet Explorer; and the ability to learn and operate numerous software applications related to the function
Displays initiative and works well with little or no instruction
Acute attention to detail

Responsibilities

Process lockbox transactions in accordance with established SLAs and quality standards.
Assist in setting up new lockbox services, PO boxes, and client profiles within lockbox applications.
Monitor transaction volumes and escalate discrepancies or delays to the manager.
Support account analysis and fee tracking for lockbox services.
Coordinate internal courier routes and schedules, ensuring timely and secure delivery of items.
Assist with onboarding, maintenance, and closure of courier and armored car services.
Track vendor performance and escalate service issues or delays as needed.
Maintain accurate records of courier activity and service requests.
Follow departmental procedures to ensure compliance with regulatory timeframes and audit requirements.
Participate in periodic reviews and updates of operational policies and procedures.
Ensure proper callback and verification procedures are followed for sensitive transactions.
Respond to client inquiries and service requests related to lockbox and logistics operations.
Support resolution of client escalations in coordination with the manager.
Communicate with vendors to confirm service delivery and resolve operational issues.
Participate in annual Deposit Services projects and initiatives as assigned.
Identify opportunities for process improvements and cost-saving measures.
Works within authority limits to approve/process transactions
Cross functional in multiple processes to provide coverage to peers
Other operational duties as assigned