Deposit Operations Specialist - FT - Derby Buckner (Card Services Support Specialist)
About The Position
If you enjoy digging into the details and putting your detective skills to work, this role could be a perfect fit—help uncover and resolve debit card fraud cases! Citizens Bank of Kansas, a fifth-generation family-owned community bank, has a career opportunity in our Derby Buckner, Kansas branch. This full-time Deposit Operations Specialist will play an important role in our continued growth by providing superior customer service and solutions to our customers in a professional and knowledgeable manner. We are seeking friendly, organized, self-motivated candidates with: A positive attitude Excellent communication and listening skills Attention to detail Ability to manage multiple tasks simultaneously while adapting to changing priorities and deadlines Proficiency with the MS Office Suite of products – particular expertise in Excel required Prior banking experience is beneficial Strong analytical skills with the ability to exercise independent judgment when making decisions that impact customer accounts and bank risk
Requirements
- A positive attitude
- Excellent communication and listening skills
- Attention to detail
- Ability to manage multiple tasks simultaneously while adapting to changing priorities and deadlines
- Proficiency with the MS Office Suite of products – particular expertise in Excel required
- Strong analytical skills with the ability to exercise independent judgment when making decisions that impact customer accounts and bank risk
Nice To Haves
- Prior banking experience is beneficial
Responsibilities
- Research, process, and track debit card and electronic payment disputes, chargebacks, stop payments, garnishments, and levies
- Work directly with customers and internal banking partners to investigate debit card fraud, resolve complex inquiries, and provide timely follow-up
- Verify accuracy and completeness of customer payment claims, ensuring required documentation and compliance with regulatory and card network requirements
- Analyze card and electronic payment activity using VISA-supported tools to identify trends, mitigate risk, and make informed recommendations
- Monitor assigned reports and exercise sound judgment on decisions impacting customer accounts and bank liability
- Maintain working knowledge of VISA and other card network rules, including chargeback and representment processes
- Document and manage dispute and fraud cases to ensure timely resolution and adherence to required deadlines
- Process and reconcile debit card and electronic payment settlement activity, including interchange income and expense
- Responsible for account reconciliation activities, including teller cash balancing and internal account oversight.
- Supports ACH dispute processing along with overdraft program duties and related reporting.
- Collaborate across departments, promote teamwork, and participate in cross-training to support operational needs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
