Senior Deposit Operations Support Specialist

Western Alliance Bank•Henderson, NV

1d•$24 - $30

About The Position

As a Senior Deposit Operations Support Specialist you'll be supporting our Bank Operations and other areas of the bank by providing an array of back office operational support duties. You'll be responsible for ensuring that your assigned operational functions are efficiently and accurately performed while maintaining a high quality of customer service and optimal departmental workflow. One of your key responsibilities is to work across the organization on complex back office bank operational issues. You will serve as the subject matter expert in a given operational area, product, or service; and will provide bank wide operational support, monitoring, and customer assistance. Responsible for supporting the Deposit Operations Support Manager in performing and developing an expertise in daily back office banking operations. Ensures efficient and accurate operational support to internal business partners and/or clients and the daily operations of the department run smoothly and efficiently. Provide a high level of responsiveness to inquiries related to a wide-range of banking transactions. Analyze, research, and resolve escalated issues. Ensure clarity and direction, and exhibit the necessary follow through with customers and/or staff involved. Assist in mitigating risk, verifying audit compliance, and procedural quality control. Ensures compliance with established Bank policies, procedures and state and federal regulations. Assist entry level roles with training and development through feedback, mentoring, and training sessions.

Requirements

3+ years of related experience in Banking Operations or similar field
High school diploma required
Intermediate knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services
Intermediate knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices
Ability to independently research and solve simple to moderately complex scenarios
Intermediate speaking and writing communication skills

Nice To Haves

Back office banking operations experience preferred

Responsibilities

Efficient and accurate operational functions
Maintain high quality customer service
Optimal departmental workflow
Work across the organization on complex back office bank operational issues
Serve as subject matter expert
Provide bank wide operational support, monitoring, and customer assistance
Support the Deposit Operations Support Manager
Efficient and accurate operational support to internal business partners and/or clients
Provide a high level of responsiveness to inquiries related to a wide-range of banking transactions
Analyze, research, and resolve escalated issues
Assist in mitigating risk, verifying audit compliance, and procedural quality control
Ensure compliance with established Bank policies, procedures and state and federal regulations
Assist entry level roles with training and development through feedback, mentoring, and training sessions