Deposit Operations Specialist

CFBank • Columbus, OH

6d • Onsite

About The Position

The Deposit Operations Specialist is an administrative/support role within CFBank that is critical to the seamless functioning of various operational areas specific to deposit accounts. This role involves both internal and external customer support across multiple areas of responsibility including ACH, Wires, transaction exception handling, and online banking

Nice To Haves

• At least 1 year of banking/operational experience preferred.
• Intermediate-level computer knowledge is preferred.

Responsibilities

• Provide operational and transactional support both internally and externally as well as exception handling for CFBank’s deposit base.
• Conduct ACH operations tasks, including but not limited to rejected and returned items, disputes, research, and other ACH inquiries from clients and co-workers.
• Conduct check-clearing actions tasks, such as returned checks, error resolution, adjustments, outgoing return items, and other inquiries from clients and co-workers.
• Process wire transfers, including sending and receiving international and domestic wire transfers.
• Carry out Treasury Management transactional processing and tracking, including account analysis fees as well as ACH file processing and wire transfer processing for business cash management clients.
• Administer various debit card functions, including card setup, card maintenance activities (limit increases, restrictions), handling disputes, research, suspicious activity tracking and follow up, and other inquiries from clients and co-workers.
• Provide personal online banking support for customer base, which may also include various related products such as bill pay, external transfers and eStatements.
• Analyze data and transactions to identify, prevent and report suspicious or fraudulent behavior.
• Conduct other miscellaneous operational and support tasks related to deposit accounts including account maintenance.
• Provide support for related internal and external audits and management reviews.
• Comply with internal security policies and procedures and maintain customer confidentiality at all times.
• Adhere to all regulations, policies, and record-keeping requirements. Complete all required training related to bank regulations and policies.
• Accept other responsibilities and projects as requested to add value for CFBank.

Benefits

• Excellent Benefits Package: Top benefits include dependent coverage, generous PTO, Federal Holidays, and Paid Parental Leave for those who qualify for eligibility.
• Professional development opportunities including educational/training opportunities
• “Accelerated” 401k Plan and Employee Match of 50% of the first 8% deferred, available your first full month of employment with a 3-year vesting
• Employee Banking Promos and Direct Deposit of payroll to CFBank Account (over 90% of our employees bank with us!)
• Employee Assistance Program with a wide range of free resources such as estate planning and mental wellness resources
• One of the most collaborative environments you’ll find, with a team of hard-working mutually invested professionals who are excited about shared success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed