Deposit Operations Specialist II

Orange Bank & Trust Company•City of Middletown, NY

About The Position

General Summary: General processing and providing service to clients in a professional and courteous manner. Position includes direct contact with clients on a daily basis; assisting with inquiries on various bank products and services. This position is responsible for overseeing the daily processing in the operations area, reporting directly to the Manager of Deposit Operations and Cash Management Support. This position includes heavy call volume and processing in deposit operations.

Requirements

High School Diploma or GED
3-8 years similar or related experience
Confidentiality - This position requires a high level of confidentiality. This position has access to customer's financial information and personal information.
Communication- This position has a high level of contact with the public and departments. Must be able to communicate effectively.
Multitasking/Sound Judgment- Needs the ability to multitask, quick and accurate decisions and be organized. Decisions need to be made in the best interest of the bank while mitigating any risk to loss. Must be able to handle various processes at the same time.
Computer Skills/Technology- This position requires a high volume of computer usage, including core systems, vendor sites, etc. Should be familiar with copier/scanner/shredder equipment.

Nice To Haves

College Degree/attending College
8+ years similar or related experience

Responsibilities

Process daily exceptions including overdrafts and returns. This includes reporting delinquent accounts as necessary and following up with account officers to collect aging overdrafts.
Process debit card and credit card requests- including all claims.
Reconcile Deposit Operations GLs daily.
Review watch status report and take appropriate action.
Process charge backs and returned deposited items.
Process Deposit Escrow transactions
Review and process wire transactions
Answer all phone calls that come into the bank’s main switchboard. Route calls appropriately or respond to client needs.
Process various reports, monthly and quarterly. This includes the GL quarterly reporting.
IOLA funds remittance
Quarterly reporting to VISA.
Account Analysis Processing-entry and maintenance as required
Private Banking requests- meet or exceed established one hour SLA
Process Restraints, Levies and Subpoenas as required- contact the bank’s Attorney as needed
Coordinate all debits and replies to the US Treasury for reclamations.
Cross train on other department functions to be able to provide support if needed.
Perform all duties and projects as assigned by management.