Deposit Operations Specialist II

ACCESS BANK•Omaha, NE

3d•Onsite

About The Position

Since opening our doors in 2007, our aim has always been to establish ourselves as Omaha's leading community-focused bank. For ten consecutive years, B2B Magazine has recognized us as the "Best Bank," a distinction complemented by five Excellence Awards from the Omaha Chamber of Commerce. Our commitment extends beyond banking; we have contributed over $1.12 million to support more than 353 local organizations and non-profits. As a local community bank, we rank as a top ten bank in our market and have been recognized as a 'Best Bank to Work For' by American Banker. We are passionate about delivering high-touch experiences to our clients, shareholders, and, most importantly, our employees. Our dedication to exceptional service and approaching everything with integrity and professionalism contributes to our continued growth and overall success. At ACCESSbank, our employees are the difference. We are committed to their success by offering competitive salaries and benefits, providing opportunities for personal and professional growth, and fostering an environment where people want to work. Why Join ACCESSbank: Community Focused: We are committed to the communities we serve by organizing volunteer and service opportunities, supporting employee stewardship with paid volunteer hours, and supporting organizations and individuals through donations and sponsorships. Local Ownership: As a locally owned bank with no majority ownership, we make decisions based on what is right. We are agile, flexible, and deliver customized solutions tailored to our clients. ACCESSway Experience: Everything we do is aligned with the principles of our 'ACCESSway,' ensuring a consistent commitment to excellence, unwavering client satisfaction, and seamless collaboration within our organization. Ready to jump into a new opportunity? ACCESSbank is hiring for a Deposit Operations Specialist II

Requirements

High School degree or equivalent experience.
Three to five years of banking experience required. A combination of education and experience may be considered.
Extensive knowledge of all financial institution policies and procedures.
Detail oriented and well-organized.
Ability to handle multiple priorities and produce results.
Ability to work independently as well as part of a team.
Self-motivated/takes initiative and dependable.
Possess strong organizational and analytical skills.
Possess strong problem-solving skills.
Excellent communication skills (written, verbal, listening).
Proficient with computers.
Ability to independently find answers and work through issues using available resources.
Ability to effectively work with colleagues and on multiple projects simultaneously, managing time and resources to ensure that work is completed efficiently and within established timeframes.

Responsibilities

Maintain a working knowledge of all statutes and regulations applicable to the position.
Resolve customer ACH disputes.
Development, implementation, and monitoring of the Imaging System ensuring proper input of documents and item destruction.
Ensure regular quality assurance review of various operational reports, branch transactions, and maintenance (stop payments, change of address, Reg CC holds, signature cards, etc.) and the resolution of issues identified as a result of the review.
Ensure savings bond redemptions are properly managed for tax reporting.
Review closed accounts to ensure all associated ancillary products and processes have been properly resolved.
Manage inactive and dormant accounts.
Perform monthly IOLTA interest payment distributions.
Manage cash orders for all branches and all ATMs.
Monitor reports and manage processes related to new, closed, and past due, safe deposit boxes.
Daily review of transaction posting related to RTP and FedNow.
Process the daily reports generated by DepCon.
Review address change reports and make address corrections when needed.
Use various reports to perform system clean-up and maintenance.
Back-up support for wire entry and approval as necessary.
Rely on knowledge and experience to efficiently use internal and external resources in the independent resolution of a large variety of situations and problems.
Proactively provide solutions to increase efficiency within Deposit Operations.
Assist with various projects within Deposit Operations.
Provide training to other employees in the Deposit Operation Department as necessary.
Monitor and respond to a wide variety of incoming emails from customers.
Provide phone and email support to other departments of the bank when needed.
Work closely with other departments of the bank to resolve customer issues related to bank operations.
Develop and update procedures related to duties performed.
Develop and maintain good working relationships with direct team members and others at the bank.
Investigate and submit debit card disputes.
Process the disputes through resolution and handle all communication requirements back to the customer.
Monitor the Instant Issue Card Log and manage branch supplies.
Ongoing management of EnFact alerts and managing their full completion.
Review and manage various card reports.
Quarterly completion and submission of the Visa Operating Certificate.
Perform other duties as assigned.

Benefits

Medical, (2 plan options), Dental and Vision Insurance
Company-provided Life and Accidental Insurance with voluntary buy-up option
Company-provided Disability Insurance
Flexible Spending Accounts – Medical and Dependent Care
Health Savings Account
Voluntary benefits – Critical Illness, Accident Insurance and Hospital Indemnity
Employee Assistance Plan
401k plan w/ a generous company match and immediate vesting after each pay period
Paid Time Off
Voluntary Time Off
Lifestyle Spending Account
Continued education and additional career development opportunities