Deposit Services Representative

Institution for Savings•Newburyport, MA

5h•Onsite

About The Position

Institution for Savings is seeking a full-time Deposit Operations Representative to work in-office at the Bank's Retail Operations Center in Newburyport. This is a retail operations position within the Deposit Operations team which is primarily responsible for reviewing and managing reports, file maintenance and providing exceptional customer service through a variety of communication channels to customers.

Requirements

3-5 years of experience in deposit operations.
Ability to understand system functionality, product dependencies and products across platforms.
Strong communication and collaboration skills with the ability to work effectively across Bank departments
Working knowledge of security, risk and compliance.
Strong organizational skills and attention to details.

Responsibilities

Processing and review account maintenance requests to ensure accuracy, completeness, and compliance with bank policies and regulatory requirements.
Review and process online account applications, assessing fraud risk, verifying documentation, and resolving discrepancies.
Print and process interest, IRA distribution, holiday club, and related account checks.
Process foreign checks and IRA checks in accordance with established procedures.
Process returned mail and perform required account follow‑up actions.
Complete verification requests for deposits, Social Security, and Medicaid asset verification inquiries.
Review redeemed savings bonds and related documentation.
Research and reconcile deposit general ledger accounts, ensuring timely resolution by processing correcting entries and adjustments so customer transactions are accurately reflected.
Handle incoming and outgoing Federal Reserve adjustments.
Support fraud detection and investigation efforts by monitoring transactions and reports to identify potential fraud, irregular activity, or processing anomalies.
Process levies, garnishments, and other legal orders in accordance with regulatory requirements and bank procedures.
Perform quality control reviews of reports and completed work to ensure documentation completeness, regulatory compliance, and accurate fulfillment of requests.
Review and sort incoming branch work, completing requests or distributing items to appropriate team members.
File, maintain, and purge daily branch work in accordance with record retention guidelines.
Assist with the annual unclaimed property reporting and remittance process, including account review, due diligence, and required submissions.
Provide back‑office operational support to branch staff and internal teams by researching issues, responding to inquiries, and resolving deposit‑related requests.
Acknowledge and respond to customer email requests in a secure and compliant manner.
Serve as a backup resource across Deposit Operations functions to support workflow continuity and coverage.
Complete required annual regulatory and job‑specific training and adhere to all applicable regulations and internal policies.
Perform other related duties as assigned to support efficient deposit operations and overall operational effectiveness.