Deposit Operations Representative II

QNB Bank•Quakertown, PA

2d•Onsite

About The Position

Join QNB Bank as a Full Time Deposit Operations Representative II in Quakertown, PA, where your expertise will play a crucial role in shaping a customer-focused banking experience. This onsite position offers the opportunity to work alongside a team dedicated to excellence and innovation in the banking industry. You will be part of a vibrant company culture that values problem-solving and empathy, ensuring every customer feels valued and understood. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, Employee Discounts, and Employee Stock Purchase Plan. Discover how your contributions can lead to a more customer-centric banking experience at QNB Bank, where your skills and insights are not only appreciated but celebrated. Day to day as a Deposit Operations Representative II As a new Deposit Operations Representative II at QNB Bank, you can expect a dynamic day filled with engaging tasks that focus on maintaining exceptional customer service. Your primary responsibilities will involve processing deposit account requests, ensuring compliance with banking regulations, and managing account inquiries with precision. You will be expected to collaborate with team members to resolve operational issues and streamline processes for enhanced efficiency. Your schedule will be structured from Monday to Friday, with core working hours from 8:30 a.m. to 5:00 p.m. This routine provides a stable environment where you will become familiar with our banking systems and procedures. Additionally, you will participate in ongoing training and development to enhance your skills and knowledge, helping you grow within our customer-centric culture. Your contributions will directly impact the positive experiences of our clients. Are you a good fit for thE Deposit Operations Representative II job? To be successful as a Deposit Operations Representative II at QNB Bank, candidates should possess a robust set of skills and knowledge in banking operations. Proficiency in software tools for managing various deposit-related tasks is essential. You will need to research and resolve diverse customer inquiries and issues effectively, ensuring alignment with regulatory requirements. A keen attention to detail is critical for reviewing and settling GL and CIF accounts, processing transaction adjustments, and maintaining documentation for compliance. Familiarity with account management processes will enable you to handle changes such as address modifications, account type adjustments, and updates to customer tax reporting accurately. Effective communication skills are vital, as you'll be interacting with customers and collaborating with branch personnel to clarify conflicting information. Additionally, the ability to navigate and maintain records for safe deposit boxes, process savings bonds, and understand regulatory requirements will enhance your overall effectiveness in this role. A proactive attitude and commitment to excellence will drive your success within our team.

Requirements

Candidates should possess a robust set of skills and knowledge in banking operations.
Proficiency in software tools for managing various deposit-related tasks is essential.
You will need to research and resolve diverse customer inquiries and issues effectively, ensuring alignment with regulatory requirements.
A keen attention to detail is critical for reviewing and settling GL and CIF accounts, processing transaction adjustments, and maintaining documentation for compliance.
Familiarity with account management processes will enable you to handle changes such as address modifications, account type adjustments, and updates to customer tax reporting accurately.
Effective communication skills are vital, as you'll be interacting with customers and collaborating with branch personnel to clarify conflicting information.
Additionally, the ability to navigate and maintain records for safe deposit boxes, process savings bonds, and understand regulatory requirements will enhance your overall effectiveness in this role.
A proactive attitude and commitment to excellence will drive your success within our team.

Responsibilities

Research all types of questions, problems, department-related needs as it applies to the various products and services and functions supported by Deposit Operations.
Review and settle various GL and /or CIF accounts and other transactions related to Deposit Operations.
Review and process functions related to statement rendering.
Maintain and fulfill all department regulatory requirements.
Accurately researches and performs a variety of adjustments, account corrections and transactions as related to various Deposit Operations products and services. This may include maintaining supporting documentation to ensure regulatory compliance and preparing customer correspondence.
Research and process updates or corrections to customer tax reporting related to Deposit Operations products or services.
Accurately completes input for new, or maintenance changes to various account records or ancillary products. Examples include but are not limited to address changes, account registration changes, changes in account type, CD interest payment changes, CIF scrub, AFT, Sweeps, Lockbox, IntraFi, RDC, MRDC, etc.
Review and process unique account application requests via the omni-channel account opening solution. Correspond with customers as necessary to process and complete their applications and documents required.
Perform review of daily new accounts or maintenance reports to ensure that supporting documentation is on file and that data fields or changes have been performed completely and accurately. Contact branch personnel in the event of conflicting information to determine correct information and enter maintenance changes as needed.
Ensure that appropriate documentation has been completed to support product or service enrollments and/or maintenance requests; that they have been completed correctly scanned and made available on the document imaging system. This may include review of legal documents prepared by customers’ attorneys and accountants.
Accurately complete asset verification and death reporting. Examples include but are not limited to Death balance verifications, state Date of Death reporting, and asset verifications for medical assistance.
Perform manual archiving of documents for record retention as needed.
Assist with updating, maintaining, and testing the omni-channel account opening solution as it relates to new account upload maintenance and term changes.
Maintain safe deposit box records and files, billing safe deposit box, and handling reporting for safe deposit box delinquencies.
Process Savings Bonds and research Federal Tax withholding differences while keeping a current log for EOY reporting.
Maintain awareness of record retention requirements as prescribed by banking laws, ABA, and PBA recommendations.
Maintain adequate records of record retention facilities to facilitate retrieval of documents when needed.