DEPOSIT OPERATIONS REPRESENTATIVE I

Hawthorn Bank•Kansas City, MO

27d

About The Position

This position is responsible for performing any or all of the following: quality control review of account holds and stop payments; process returned deposit items; IntraFi and Missouri State Treasurer CD processing; process non-post and stop payment transactions; process charge-off and recovery transactions; internal deposit and general ledger balancing; process customer letters and notices; answer telephone and assist customers with questions about insufficient accounts, overdraft protection and charge off, or account holds; provide phone support to Universal Bankers; monitor and respond to department mailbox; and scanned document review. Work is performed under close supervision of the supervisor and in the framework of standard operating policies and procedures, however, some independent judgment and discretion is required in performing assigned tasks. Deviations from normal procedures and/or questions are referred to the supervisor.

Requirements

High school diploma or general education degree (GED).
Possess a minimum of at least one year of general office or file clerk work experience. Formal education or training may be substituted for the required work experience.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Operate standard office equipment (e.g., personal computer/printer, telephone, fax machine, copier, folding machine, microfilm reader/printer, microfilmer, microfiche reader/printer, calculator, etc.). Must have basic PC knowledge including word processing and spreadsheet software programs.
Valid driver’s license.

Responsibilities

Make decisions about a variety of daily transactions and exercise discretionary authority; resolve problems and provide troubleshooting; professionally and diplomatically deal with coworkers.
Review and process returned deposit items. Receive unpaid checks from other financial institutions that Hawthorn Bank customers have deposited; make decisions about whether to rerun the checks for clearing or charge back to customers’ accounts; contact customers via telephone regarding returned items; periodically send letters to customers requiring special instructions on returned deposit items.
Review Bounce Protection reports daily; send letters to new Bounce customers and customers with negative balances; send daily notices regarding Bounce activity; perform necessary maintenance to add and delete Bounce from accounts. Extend Fresh Start to qualifying customers; prepare Fresh Start documentation; establish Fresh Start plan on computer.
Review non-posted items and determine how items should be processed. Correct or return all non-posted items. Review dormant account transactions to ensure procedures are followed. Review and determine how to process transactions to restricted accounts and accounts with deceased owners.
Perform quality control review on all new and updated checking accounts, savings accounts, certificates of deposit, individual retirement accounts, safe deposit boxes, health savings accounts, commercial account analysis, automatic fund transfers, and sweeps. Review reports and documentation to verify computer records for accuracy a completeness; contact back staff to facilitate error correction. Utilize system applications to track outstanding items; forward list of pending items to affected bank staff for completion.
Perform quality control review on holds and stop payments. Review reports and documentation against computer records for accuracy and completeness; contact bank staff to facilitate error correction.
Monitor stop suspect report to determine whether any items are stop payment matches and perform necessary transactions to return item.
Process charge-off and recovery transactions: perform appropriate maintenance and/or account entry, mail customer proper notification. Review customer accounts for potential recoveries on charged off accounts and obtain authorization for recovery. Report charged-off accounts and recoveries to collection agencies and ChexSystems.
Administer the IntraFi Program by approving pending orders, mailing statements, new account notices, and security notices, answering questions from bank staff, and expediting payment process.
Administer State Treasurer Program by working with representative of Missouri State Treasurer Office and appropriate bank personnel to ensure new certificates of deposits are placed for MO Link and General Deposits; ensure certificates of deposit are properly closed upon maturity.
Process CD interest checks and IRA distribution checks.
Ensure compliance with bank procedures, state and federal regulations including staying abreast of changes in regulations; make recommendations for process efficiencies.
Provide guidance and assistance to other bank staff regarding such topics as the core system, deposit procedures, and account set-up.
Reconcile and balance internal deposits and general ledger accounts and keep accurate records of same.
Assist with special projects as assigned by the supervisor. Communicate with supervisors regarding the status of pending activities and projects.
Conduct account research upon request; assist in notice and letter preparation.
Serve as primary back-up to other Deposit Operations Representative positions.
Comply with all banking regulations, policies and procedures.