Deposit Operations Manager

Renasant Bank•Tupelo, MS

About The Position

The Deposit Operations Manager is a key leader in the overall operational function of the bank. The Deposit Operations Manager will oversee all deposit-related operational functions such as account onboarding and maintenance, wire transfer processing, ACH and check processing, debit card operations, regulatory compliance, and other deposit-related services. The Deposit Operations Manager ensures operational accuracy and will lead a team that provides an excellent level of service to customers, branches and other internal business partners. Location listed is preferred office location but other locations and working remotely within the Renasant footprint may be considered based upon convenience and business necessity. RENASANT BANK IS AN EQUAL OPPORTUNITY EMPLOYER

Requirements

Bachelor's degree required; Accounting, Finance or Business related degree preferred.
Minimum of 10 years of banking operations experience
Minimum of 5 years of leading deposit operations experience at a mid-large financial institution
Strong understanding of deposit account regulations, payment network rules, and operational risk controls
Ability to manage multiple initiatives with overlapping deadlines and resources
Experience with core banking systems (FIS IBS preferred), item processing platforms, and workflow/automation tools
Excellent leadership, communication, and problem-solving skills
Willingness to adapt to change with open mind in a dynamic work environment
Strong written and oral communication skills
Ability to travel including overnight travel. This may include the use of personal vehicle

Responsibilities

Lead day-to-day operations for all deposit operations team, including but not limited to:
Deposit account onboarding & maintenance
Wire Transfer processing
Debit card operations, including Reg E dispute processing
ACH and wire exceptions
Check processing and returns
Reconciliation of deposit operations-related accounts
Deposit document imaging
Subpoena, garnishment, and levy processing
Implement solutions that improve process efficiency and accuracy while reducing or eliminating manual processes
Ensure compliance with applicable regulations impacting Deposit Operations
Partner with IT, Compliance, Digital Banking, and other departments on system enhancements and automation initiatives
Support branches and internal teams with timely resolution of issues
Oversee vendor relationships for key deposit operations platforms
Develop efficiencies through the use of automation
Develop Key Performance Indicators (KPIs) and adhere to Service Level Agreements (SLAs) to achieve smooth operations
Ensure Deposit Operations maintains current job descriptions for all positions and ensures department managers within Deposit Operations provide leadership/development/training to all staff members
Maintain a strong knowledge of the bank's Core Provider systems/services that would be utilized by the sales teams that impact Deposit Operations.
Build a culture of transparency, respect, ownership, teamwork, ongoing communication, and continuous improvement
Perform other related duties as assigned