Deposit Operations Manager
About The Position
Operational Management & Execution: Manage and oversee the day-to-day activities of specific Deposit Operations functions (e.g., Account Servicing, Transaction Processing, Reconciliations, or a combination). Ensure the timely, accurate, and efficient processing of deposit-related transactions, account maintenance, and exception handling. Implement operational strategies and initiatives as directed by the Director of Deposit Operations. Monitor operational performance against established KPIs and service level agreements, proactively addressing deviations. Ensure all operational processes and team activities strictly comply with banking laws, regulations (e.g., BSA/AML, Reg E, Reg CC), internal policies, and procedures. Implement and enforce internal controls to mitigate operational risks, prevent fraud, and minimize errors. Assist in preparing for and responding to internal audits, external examinations, and compliance reviews. Identify and escalate potential compliance breaches or significant operational risks to the Director of Deposit Operations. Process Improvement & Technology Implementation: Identify opportunities for process enhancements and efficiency gains within assigned operational areas. Lead and participate in projects aimed at streamlining workflows, implementing automation, and optimizing operational tools and systems. Collaborate with IT and other departments on the testing and implementation of new technologies or system upgrades affecting deposit operations. Work closely with internal partners such as IT, Risk, Compliance, Branch Operations, and Customer Service to resolve operational issues and support bank-wide initiatives. Provide operational expertise and support for new product launches or changes affecting deposit processes. Lead, mentor, and develop a team of supervisors, team leads, and/or operational specialists. Foster a high-performance culture, promoting teamwork, accountability, and continuous learning within the team. Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members. Manage staffing levels, scheduling, and resource allocation to meet operational demands. As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder or all of the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, vision and prescription drug coverage Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time.
Requirements
- Bachelor's degree preferred in Business Administration, Finance, Operations Management, or a related quantitative field
- Minimum of 7 years of progressive leadership experience in banking operations, with at least 3-5 years specifically dedicated to senior management roles within deposit operations
- Strong knowledge of deposit products, services and operational workflows
- Deep and comprehensive expertise in banking regulations and compliance requirements specifically related to deposit accounts and all payment types (ACH, Wires, Checks).
- High level of flexibility, responsibility, and attention to detail
- Strong decision making, analytical and investigative abilities with attention to detail and accuracy
- Ability to effectively present information to management, public groups and/or Boards of Directors
- Dedication to fostering an inclusive culture and value varied perspectives
Nice To Haves
- A Master's degree (e.g., MBA) or relevant professional certifications
- Strong project management acumen, capable of overseeing multiple critical initiatives simultaneously.
- Nimble business mind with a focus on developing creative solutions
- Demonstrated track record of successfully leading and managing operational teams in a high-volume, complex processing environment.
Responsibilities
- Manage and oversee the day-to-day activities of specific Deposit Operations functions (e.g., Account Servicing, Transaction Processing, Reconciliations, or a combination)
- Ensure the timely, accurate, and efficient processing of deposit-related transactions, account maintenance, and exception handling.
- Implement operational strategies and initiatives as directed by the Director of Deposit Operations.
- Monitor operational performance against established KPIs and service level agreements, proactively addressing deviations.
- Ensure all operational processes and team activities strictly comply with banking laws, regulations (e.g., BSA/AML, Reg E, Reg CC), internal policies, and procedures.
- Implement and enforce internal controls to mitigate operational risks, prevent fraud, and minimize errors.
- Assist in preparing for and responding to internal audits, external examinations, and compliance reviews.
- Identify and escalate potential compliance breaches or significant operational risks to the Director of Deposit Operations.
- Identify opportunities for process enhancements and efficiency gains within assigned operational areas.
- Lead and participate in projects aimed at streamlining workflows, implementing automation, and optimizing operational tools and systems.
- Collaborate with IT and other departments on the testing and implementation of new technologies or system upgrades affecting deposit operations.
- Work closely with internal partners such as IT, Risk, Compliance, Branch Operations, and Customer Service to resolve operational issues and support bank-wide initiatives.
- Provide operational expertise and support for new product launches or changes affecting deposit processes.
- Lead, mentor, and develop a team of supervisors, team leads, and/or operational specialists.
- Foster a high-performance culture, promoting teamwork, accountability, and continuous learning within the team.
- Conduct performance reviews, provide constructive feedback, and identify training and development needs for team members.
- Manage staffing levels, scheduling, and resource allocation to meet operational demands.
Benefits
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year's Day
- Paid time off and the option to purchase additional vacation time
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
