Deposit Operations Manager

First Federal Bank Of Wisconsin • Milwaukee, WI

6d

About The Position

This position combines leadership of the Deposit Operations team with responsibility for Anti-Money Laundering (AML) compliance program. The role ensures operational excellence in Deposit Operations functions while maintaining a strong compliance posture in accordance with BSA/AML regulations. The Deposit Operations Manager & BSA Officer supervises the BSAA Analyst and collaborates across departments to deliver exceptional service, mitigate risk, and foster a culture of compliance and teamwork. Clear, proactive communication and collaboration with internal teams and external partners are essential to success in this role.

Requirements

• 4-year degree or equivalent experience in banking, compliance, or related field.
• Minimum 5 years of experience in deposit operations and regulatory compliance, including BSA/AML.
• Strong leadership, organizational, and problem-solving skills.
• Excellent verbal and written communication skills with the ability to convey complex information clearly.
• Ability to foster collaboration and maintain positive relationships across departments.
• Proficiency in Microsoft Office and banking systems.
• Sound knowledge of Bank Financial services, Bank philosophy.
• Leadership skills.
• Ability to prioritize well, an aptitude for detail work, good communication and listening skills.
• Tact and diplomacy in dealing with vendors and employees.
• Strong organizational skills.
• Ability to work well under pressure.
• Proficient computer skills.
• Strong communication skills.
• Problem solving skills.
• Flexibility and ability to multi-task.
• Flexible schedule.

Responsibilities

• Deposit Operations Oversight Manage daily processing for DDA, savings/MMDA, CDs , ACH , wires , debit cards , check clearing/returns, stop payments, chargebacks, and statements. Ensure posting, balancing, reconciliations , and timely exception resolution (NSFs, stop pays, returns, disputes, negative balances, dormant/Escheat). Own Reg CC holds , overdraft program processing, non-sufficient fund handling, and fee assessments consistent with policy. Provide tier-2 support for branches and customer service teams on deposit ops questions and complex situations.
• Branch Operational Risk Management Establish and enforce branch control standards in procedures: Dual control protocols (cash vault, teller drawers, safe deposit access, negotiables). Cash management (vault limits, shipment orders, surprise cash counts, teller audits). End-of-day balancing , GL entries, and daily reconciliations (cash, cash letters, transit accounts, suspense). Access controls , user entitlement reviews, and segregation of duties. Monitor and remediate operational losses ; track trends (kiting indicators, return items, card disputes, ACH reversals).
• Regulatory Compliance & Policy Ownership Maintain deposit operations policies and procedures aligned to Reg E , Reg CC , Reg D , EFTA , UDAAP , privacy, and state escheatment requirements. Oversee Deposit Administration , responsible for rate changes, product development and recommendations for enhancements. Create/update all required deposit related disclosures for approval by Compliance Officer. Ensure that the team partners with Compliance and BSA/AML Analyst on CIP/CDD oversight, OFAC screening workflows, fraud typologies, and exceptions that require SAR consideration. Ensure record retention , disclosure delivery, adverse action notices (as applicable), and error-resolution timelines are met.
• Fraud & Loss Prevention Manage deposit-related fraud monitoring and mitigation (check fraud, ACH/wire fraud, debit card fraud, account takeover, elder abuse indicators). Lead case triage, investigations, documentation, and customer communication in coordination with BSA/Fraud. Tune controls (deposit holds, RDC limits, wire/ACH limits, card controls) to mitigate emerging risks.
• Systems, Technology & Vendor Management Serve as business owner/SME for core processing , online/mobile banking , debit card , ACH/wires , RDC , and statement platforms. Coordinate upgrades, patches, conversions, and parameter changes; validate outcomes and communicate branch impacts.
• Process Improvement & Efficiency Map and implement workflows; reduce manual touchpoints Implement straight-through processing where feasible; standardize branch procedures and checklists. Establish KPIs and dashboards; drive continuous improvement projects tied to measurable outcomes.
• Leadership & Staff Development Lead, coach, and cross-train deposit ops staff and branch supervisors on critical processes and controls. Create coverage plans for peak volumes, vacations, and incidents; personally step in for complex tasks as needed. Deliver role-based training (Reg E disputes, Reg CC holds, error resolution, reconciliations, cash controls).
• Audit, Exam & Issue Management Primary contact for deposit operations and branch operational risk during internal/external audits and regulatory exams . Prepare requested materials; respond to findings; own corrective action plans and verify remediation completion. Maintain an issues log with root-cause analysis, due dates, and validation evidence.
• Reporting & Management Information Provide monthly/quarterly reports on: Processing volumes, exceptions, error rates Fraud/loss trends and recoveries Branch audit results and control testing outcomes Backlog, staffing capacity, and system performance
• Backup BSA Officer
• Demonstrate a working knowledge, comply and enforce First Federal Bank of Wisconsin employee
• Promote a culture of compliance and collaboration across all departments.
• Communicate effectively with management, staff, and external stakeholders to ensure clarity and alignment on compliance and operational priorities.
• Participate in ongoing training and professional development.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level