Deposit Operations Manager - Deposit Services

Wintrust Financial Corp.•Rosemont, IL

65d•$71,000 - $92,000•Hybrid

About The Position

The Deposit Operations Manager - Deposit Services is accountable for managing and leading teams executing the daily review and processing of exception items, such as non-post and in-clearing activities; adjustments, chargebacks, charge-offs, and chex-Systems reporting. Handling escalations from team members, bankers and customers and ensuring transactions are in compliance with documented policies and procedures and within predetermined Service Level Agreements (SLAs). The incumbent will lead by example and coach team members in support of their individual growth and development. The incumbent will be a change agent by leading and partnering with other departments within and outside of the team on projects, process changes and automation opportunities as well as establishing themselves as subject matter expert on deposit operations. Creates a high performing and engaged team by providing training, coaching, career development opportunities and feedback to all direct reports. Has knowledge and ability to adequately process hands on transactions as needed and ensures the team has the tools to perform their job at an optimal level. Advocates for an inclusive environment, ensuring everyone has a voice. Daily tasks performed by the team include: Ensuring transactions are processed within predetermined SLAs and regulatory guidance Timely clearing of exceptions (e.g. transactions requiring secondary review and outside of documented process) and daily reconciliations Supporting internal banker calls including escalations Partnering with 3rd party providers and internal support teams to address issues (e.g. connectivity) impacting system performance Proactively engage with partners to ensure changes to underlying systems are incorporated into daily activities and well tested

Requirements

7-10 years' experience managing Deposit Operations
Understanding of Consumer Banking Regulations including Reg E, Reg CC, Reg D, Nacha, Macha; Strong understanding of deposit operations including ACH, EFT, Daily transaction processes.
Associate's degree or equivalent
Advanced Computer Skills

Responsibilities

Develop and implement new process guidelines, procedures, SLAs and KPIs for the team.
Encourage new ideas from the team members and drive change by proactively making recommendations for improvement within and across teams.
Collaborates with operational excellence and business process improvement teams to ensure processes align with lean best practices.
Ensure KRIs/KPIs are in line with established limits and develop action plans to remediate if necessary.
Handles more complex transactions and escalations across multiple disciplines.
Partners with other Business Units such as Treasury Management, IT, Risk and Compliance to ensure business processes are within regulatory and bank guidance/procedures/policies in support of providing best in class customer experience.
Participate in internal audits and compliance reviews including SOX and external attestations and remediate identified gaps.