Deposit Operations Admin I

UBank•Lufkin, TX

About The Position

The Deposit Operations Admin I is responsible for learning the processes, procedures, and policies of UBank Operations. This includes, but not limited to, all facets of Deposit Operations.

Requirements

Prior experience with a community bank and/or banking experience preferred.
Above average computer skills required: Microsoft Office Suite and various banking applications
Excellent communication skills.
Excellent organizational skills, attention to detail, and the ability to complete assignments in a timely manner.
Strong verbal, written, and interpersonal skills, as well as analytic and problem-solving skills.
Problem recognition and resolution skills.
Ability to work autonomously and within a team.
Motivated self-starter and an active learner.
Other skills required: Ability to think strategically with a strong attention to detail, standards, and consistency
Ability to troubleshoot and resolve general customer issues.
Ability to adhere to Bank policies and procedures.
Ability to work additional and/or flexible hours and shifts, as needed.
Ability to apply common sense understanding to issues involving multiple variables.
High School Diploma or equivalent.
Reading & Writing Comprehension - Understanding written sentences and paragraphs in work related documents.
Communicating effectively in writing as appropriate for the needs of the audience.
Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Multi -Tasking – ability to work on multiple assignments at the same time and prioritize assigned projects to meet deadlines.
Technical Skills – Employee must demonstrate proficiency in computer and technical skills without assistance.
Attention to Detail – the ability to see and pay attention to details; the ability to recognize the component parts of a procedure or object, and to verify the correctness or error.

Nice To Haves

Prior experience with a community bank and/or banking experience preferred.

Responsibilities

Deposit Account Verifications
Accuity Reporting for SSI inquires
Tax freezes and levies
Notices and letter production
Returned mail handling
QC -maintenance forms for accuracy and/or completion
FED EDI reports for NOC, RTN and DNEs.
Work Deposit Operations helpdesk tickets
Research Maintenance Troubleshooting
Work closely with branch staff to promote open and effective communication and to ensure quality service delivery to customers.
Follow and validate documented processes and procedures while training in each area.
Compliance with all bank policies, regulations, and laws applicable to carrying out duties and responsibilities.
Assist with any other duties or projects.