Deposit Admin

American Heritage National Bank•Saint Cloud, MN

About The Position

Essential Duties and Responsibilities Complies with all duties as assigned to the Teller II position. Processes customer requests according to established department policies and procedures. Assists deposit customers and trouble shoot issues with mobile banking and mobile deposit. Completes daily Deposit Review for all mobile deposits submitted. Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices. Assists deposit customers and trouble shoot issues with online banking. Completes online setup, changing passwords, and answers basic bill pay service questions. Assists deposit customers and trouble shoot issues with ATM/Debit cards. Orders ATM/Debit cards and adjusts ATM/POS limits according to established department policies and procedures. Supports the Deposit Department by performing daily account maintenance for new and existing accounts. Assists with answering and directing branch incoming calls to the appropriate employees/departments. Prepares and analyzes reports as directed by the Deposit Managers. Other Essential Duties Actively works to assist in achieving bank goals. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities and activities may change at any time with or without notice. Other Responsibilities Responsibilities include the following: 1) adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA Patriot Act, etc.), 2) adhering to Bank policies and procedures, 3) completing required training, 4) identifying and reporting potential suspicious activity to the BSA/AML Officer, and 5) knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank. Informs supervisor of important matters which must be known to effectively manage department operations. Adheres to the values of the mission statement, which in turn will prove a base of shared values for everyone who works within the organization. Follows self-development and participates in educational programs to increase skills and knowledge in lending, policies, programs, and systems. Develops and maintains good working knowledge of job responsibilities and procedures, which facilitates efficient performance of duties. Contributes to a favorable working climate within the organization through a friendly and cooperative attitude and exhibiting good teamwork skills. Willingly assist others as necessary to keep work current, meet deadlines and spread workload equally. Offers flexibility in covering vacations and other absences. Handles customers and outside contacts in a friendly, pleasant, professional manner, which enhances a favorable image of the organization.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
High School diploma or GED equivalent required; prefer two years of college or technical school; prefer two years of work-related experience.
Language skills including but not limited to the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
Mathematical skills including but not limited to the ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume.
Reasoning ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
While performing the duties of this job, the employee is regularly required to sit, use hand to finger handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.
High school diploma or GED equivalent required; prefer two years of college or technical school; requires two years of work-related experience.

Nice To Haves

prefer two years of college or technical school
prefer two years of work-related experience.

Responsibilities

Complies with all duties as assigned to the Teller II position.
Processes customer requests according to established department policies and procedures.
Assists deposit customers and trouble shoot issues with mobile banking and mobile deposit.
Completes daily Deposit Review for all mobile deposits submitted.
Examines checks deposited and determines proper funds availability based on regulation requirements and completes hold notices.
Assists deposit customers and trouble shoot issues with online banking.
Completes online setup, changing passwords, and answers basic bill pay service questions.
Assists deposit customers and trouble shoot issues with ATM/Debit cards.
Orders ATM/Debit cards and adjusts ATM/POS limits according to established department policies and procedures.
Supports the Deposit Department by performing daily account maintenance for new and existing accounts.
Assists with answering and directing branch incoming calls to the appropriate employees/departments.
Prepares and analyzes reports as directed by the Deposit Managers.
Actively works to assist in achieving bank goals.
Adhering to and complying with all applicable, federal and state laws, regulations and guidance, including those related to Anti-Money Laundering (i.e. Bank Secrecy Act, USA Patriot Act, etc.)
Adhering to Bank policies and procedures
Completing required training
Identifying and reporting potential suspicious activity to the BSA/AML Officer
Knowing and verifying the identity of any customer(s) that enters into a relationship with the Bank
Informs supervisor of important matters which must be known to effectively manage department operations.
Adheres to the values of the mission statement
Follows self-development and participates in educational programs to increase skills and knowledge in lending, policies, programs, and systems.
Develops and maintains good working knowledge of job responsibilities and procedures, which facilitates efficient performance of duties.
Contributes to a favorable working climate within the organization through a friendly and cooperative attitude and exhibiting good teamwork skills.
Handles customers and outside contacts in a friendly, pleasant, professional manner, which enhances a favorable image of the organization.