Deposit Account Maintenance Specialist
About The Position
We are seeking a meticulous and customer-focused Deposit Account Maintenance Specialist to join our team. This role is responsible for processing deposit account maintenance and verification tasks across a variety of account types, including DDA, SAV, COD, IRA, and HSA. The ideal candidate will have a strong understanding of banking regulations and compliance, and will support branch personnel through phone and email communications. This position involves reviewing account changes, supporting IRA/HSA transactions, assisting with departmental procedures, and contributing to process improvements. The successful candidate will also help coordinate daily workflow and support merger-related activities.
Requirements
- Flexibility to work overtime and weekends as needed
- Strong understanding of bank operations, policies, and IRA/HSA regulations
- Proficiency in Microsoft Office (Outlook, Excel, Word) and general office equipment
- Excellent interpersonal, written, and verbal communication skills
- Detail-oriented with the ability to focus on repetitive tasks and follow procedures
- Strong organizational and time management skills
- Team-oriented with a willingness to assist and cross-train
- Ability to work in a time-sensitive environment and meet strict deadlines
- Must be able to pass a criminal background check
- This is a full-time position
Nice To Haves
- 1-2 years of experience as a CSR or in a related banking role
- 2-year college degree, or equivalent combination of education and experience
Responsibilities
- Provide accurate and high-quality service while maintaining strong customer relationships
- Support bank locations with IRA and HSA transfer and rollover inquiries
- Process maintenance requests and corrections for various account types
- Monitor IRA distributions and communicate required minimum distributions to customers
- Review account changes for accuracy and determine authorities from entity agreements
- Handle Reg D activity, TIN mismatches (B-notices), and W-9 processing for savings bonds
- Assist with training and cross-training within the Deposit Account Maintenance Department
- Serve as backup for Deposit Account Maintenance and Deposit Documentation staff
- Help implement and maintain departmental procedures and coordinate daily workflow
- Assist with offsite/onsite storage tasks and merger/acquisition processes
- Support month-end reporting and suggest process enhancements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
