Deployment Project Manager

Arctic Wolf • Eden Prairie, MN

2d • Onsite

About The Position

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Bartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform. If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you! Our mission is simple: End Cyber Risk. We’re looking for a Deployment Project Manager to be part of making this happen. About the Role: As a Deployment Project Manager within Customer Success, you will work closely with both Customers, Partners and our Security Services team to help drive implementation of the Arctic Wolf Services. You are creative and a self-starter – always looking for ways to improve processes and create a better customer experience for our Partners and Customers. Responsibilities include monitoring workflow amongst the team and ensuring project delivery and quality standards are met.

Requirements

• Associates degree, or combination of education and relevant experience
• 1 to 3 years of Project Management experience
• At least 6 months of Project Management experience, in Project Manager 1 Role
• Ability to contribute to process improvements and to manage projects in a technology-based service organization desired
• Aptitude for technology knowledge, spreadsheet and Salesforce utilization; previous experience with project management tools
• Fanatical devotion to customer service, business quality, and data security
• The ideal candidate thinks out-of-the-box and energizes others with passion, quality and commitment.
• Excellent organizational skills and written/oral communication skills
• This position is based in our Eden Prairie, MN office and will require team members work from our corporate office
• Must have the ability to be flexible and work in a rapidly changing environment
• Previous customer facing experience
• Some travel may be required, valid passport required

Nice To Haves

• PMI or CAPM Certification

Responsibilities

• Create and maintain project plans, track customer requirements and translate customer/partner requests into project deliverables
• Assist Professional Services Engineers to manage technical project milestones for implementing Arctic Wolf services from close of sale through customer validated installation of service
• Work closely with our sales team to gather and document customer expectations and requirements to ensure successful deployments
• Be an advocate for positive change and improvement within the organization by identifying and communicating the compelling needs for change/improvement
• Facilitate and/or conduct meetings with clients to ensure project milestones are being hit
• Ensure quality standards and metrics are being consistently applied in the implementation of projects
• Weekly status updates for implementation Projects in progress
• Perform other projects and responsibilities, as assigned

Benefits

• Equity for all employees
• Flexible time off and paid volunteer days
• RRSP and 401k match
• Training and career development programs
• Comprehensive private benefits plan including medical, mental health, dental, disability, life and AD&D, and value-added services
• Robust Employee Assistance Program (EAP) with mental health services
• Fertility support and paid parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 501-1,000 employees