Transcend: Deploy Manager – CE

Johnson & Johnson Innovative Medicine•Hopewell Township, NJ

2d•$102,000 - $177,100

About The Position

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit. Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one clean ERP as a standardized platform for growth and efficiency gains. The program will simplify the Pharmaceutical ERP landscape from seven systems to one, standardizing processes to create a cost-effective, fit-for-purpose digital backbone that enables agility and scalability across the business. Additionally, Transcend will remediate end-of-life system exposure expected toward the end of this decade, reducing risk while enabling long-term sustainability. The Functional Deployment Lead – Customer Excellence is accountable for the global deployment of order management and Customer Excellence capabilities within the Transcend SAP S/4HANA program. This role ensures seamless integration between Manufacturing sites and peripheral commercial systems while maintaining compliance and global process standardization. As a people manager, this role leads a team of functional SMEs and analysts, owning functional delivery, workload prioritization, and execution quality, while remaining sufficiently hands-on to support detailed execution when required.

Requirements

A minimum of six years of professional experience required.
University degree or equivalent experience in a relevant technical or business discipline.
Strong functional expertise within the relevant domain in a GxP-regulated environment.
Proven people management experience with accountability for functional delivery.
Hands-on capability with SAP S/4HANA processes relevant to the domain.
Business knowledge of areas such as Supply Chain, Operations, Collections, Sales & Marketing, e-Commerce required
Knowledge in deploying standardized work processes, tools, and templates required
People management and ability to collaborate in a highly matrixed environment required
Strong customer focus (internal & external), including development and management of stakeholders required.
Ability to effectively lead and govern functional decision-making bodies required

Nice To Haves

Expert knowledge of JJIM Deliver business processes/requirements preferred
Life Sciences or Pharmaceutical industry experience.
Prior involvement in global ERP transformations.
Experience designing, developing, implementing, a business process decomposition or blueprint preferred

Responsibilities

Own the global deployment of Customer Excellence processes, including order management between Manufacturing and commercial systems.
Lead solution confirmation with Global Template Owners, ensuring adherence to approved global designs and regulatory requirements.
Ensure Customer Excellence solutions follow SAP Clean Core principles and avoid unnecessary custom development.
Directly manage functional SMEs and analysts, owning workload planning, prioritization, and quality of deliverables.
Provide functional leadership and coaching across the domain.
Act as the primary functional escalation point within Transcend deployments.
Have Global and Business focus and mindset with sound reasoning in all activities including managing escalation of issues and business risks, developing solutions and risk mitigation strategies
Oversee functional design validation, configuration reviews, and integration readiness.
Lead functional execution during testing phases and support validation activities in alignment with GxP and SDLC expectations.
Own functional support during hypercare, ensuring stable operations and issue resolution.
Collaborate with other Functional Deployment Leads to ensure end-to-end process integration.
Partner with IT, system integrators, validation, and change management teams.

Benefits

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year