Department Support Specialist

WVU Medicine•Bensley, VA

3d•Onsite

About The Position

Welcome! We’re excited you’re considering an opportunity with us! To apply to this position and be considered, click the Apply button located above this message and complete the application in full. Below, you’ll find other important information about this position. Provides technical expertise with computer network, hardware and software for correct, complete and concise data to support the Department. Develops and ensures the accuracy and quality of collected data as well as its security. MINIMUM QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Associate’s degree in information technology or related field EXPERIENCE: 1. Three years of desktop PC support or data analytical experience in enterprise computing. PREFERRED QUALIFICATIONS: EDUCATION, CERTIFICATION, AND/OR LICENSURE: 1. Microsoft Specialty Certification 2. Cisco Specialty Certification 3. Demonstrated knowledge of computer technology and systems EXPERIENCE: 1. Experience in a healthcare environment CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned. 1. Director of Computer Operations for the Department. 2. Develop policies and procedures within the department for confidentiality of records and data systems security. 3. Develop and update computer systems hardware and software to meet changing needs of strategic planning. 4. Develop data entry policies and procedures to assure completeness and correctness of information. 5. Develop and implement computerized tracking systems and produce tailored templates for retention reporting and outcomes research 6. Develop programs for specialized reports to support departmental needs, required standard reporting to State and National agencies, and to support grant applications, fundraising proposals and strategies, student and physician recruitment. 7. Provides Systems Management and Support: Assist staff with security clearance and systems training for data entry and management in the Department. 8. Develop and maintain a computer network for communication and operation for the Department. 9. Responsible for all hardware and software purchases for the Department. Determine appropriate compatibility and functionality of equipment, maintain hardware and software inventory. Make budgetary recommendations. 10. Serve as the CSC (computer support contact) for the Department. Responsible for installing new hardware and software and train appropriate staff in systems usage and upgrades. Troubleshoot and fix hardware and software problems, diagnose and repair/replace equipment as appropriate. 11. Desktop Publishing and Graphics Design & Compliance: Responsible to see that staff in the Department produce publications and materials in compliance with the WVU logo and WVUM corporate image standards. 12. Create layout and design of printed materials, i.e., ISBN books, magazines, tabloids. 13. Responsible for the accuracy, appropriateness and timeliness of social media information. 14. Produce graphic arts and camera-ready copy for publications and memorabilia. 17. Produce copy and photos for social media with coordinated Department messages. 18. Assist with planning, implementation and evaluation of events. 19. Support philanthropy efforts with prospect identification and cultivation with timely demographic and educational information. PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Continuous walking and standing is required during events. 2. Lifting and carrying of event materials—35 to 40 lbs. 3. In- and out-of-state travel requires airline and other transportation schedules. WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 1. Normal office working environment 2. Occasional evening, weekend and overnight work in and out of office. SKILLS AND ABILITIES: 1. Excellent time-management and organizational skills. 2. Tech savvy and proficient in Microsoft Office 3. Ability to assess computer hardware and software systems capabilities in order to stay one-step ahead of changing environment. 4. Experience with integrated computing systems, preferably in an academic setting. 5. Possess a working knowledge of software for layout and design, and graphic applications. 6. Possess ability to perform multiple tasks with deadlines. 7. Possess excellent communication skills, written and oral. 8. Must possess common sense, sound judgement, and professional and social protocol. 9. Knowledge of budgeting 10. Ability to be flexible and adjust to unexpected changes in program needs. Additional Job Description: Scheduled Weekly Hours: 40 Shift: Exempt/Non-Exempt: United States of America (Exempt) Company: WVUH West Virginia University Hospitals Cost Center: 233 WVUH Specialty Pharmacy Address: 3040 University Ave Morgantown West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. Thank you for your interest in working for WVUM. Please explore our open opportunities in the list below and apply for any positions in which you would like to be considered. You'll be able to keep track of your progress on our site. The West Virginia University Health System is West Virginia’s largest health system and the state’s largest employer with more than 3,400 licensed beds, 4,600 providers, 35,000 employees, and $7 billion in total operating revenues. The Health System is comprised of 25 hospitals – including J.W. Ruby Memorial Hospital, an 880-bed academic medical center, and the 150-bed WVU Medicine Children’s Hospital in Morgantown, West Virginia – and five institutes. To learn more, visit WVUMedicine.org.

Requirements

Associate’s degree in information technology or related field
Three years of desktop PC support or data analytical experience in enterprise computing.
Excellent time-management and organizational skills.
Tech savvy and proficient in Microsoft Office
Ability to assess computer hardware and software systems capabilities in order to stay one-step ahead of changing environment.
Experience with integrated computing systems, preferably in an academic setting.
Possess a working knowledge of software for layout and design, and graphic applications.
Possess ability to perform multiple tasks with deadlines.
Possess excellent communication skills, written and oral.
Must possess common sense, sound judgement, and professional and social protocol.
Knowledge of budgeting
Ability to be flexible and adjust to unexpected changes in program needs.

Nice To Haves

Microsoft Specialty Certification
Cisco Specialty Certification
Demonstrated knowledge of computer technology and systems
Experience in a healthcare environment

Responsibilities

Director of Computer Operations for the Department.
Develop policies and procedures within the department for confidentiality of records and data systems security.
Develop and update computer systems hardware and software to meet changing needs of strategic planning.
Develop data entry policies and procedures to assure completeness and correctness of information.
Develop and implement computerized tracking systems and produce tailored templates for retention reporting and outcomes research
Develop programs for specialized reports to support departmental needs, required standard reporting to State and National agencies, and to support grant applications, fundraising proposals and strategies, student and physician recruitment.
Provides Systems Management and Support: Assist staff with security clearance and systems training for data entry and management in the Department.
Develop and maintain a computer network for communication and operation for the Department.
Responsible for all hardware and software purchases for the Department. Determine appropriate compatibility and functionality of equipment, maintain hardware and software inventory. Make budgetary recommendations.
Serve as the CSC (computer support contact) for the Department. Responsible for installing new hardware and software and train appropriate staff in systems usage and upgrades. Troubleshoot and fix hardware and software problems, diagnose and repair/replace equipment as appropriate.
Desktop Publishing and Graphics Design & Compliance: Responsible to see that staff in the Department produce publications and materials in compliance with the WVU logo and WVUM corporate image standards.
Create layout and design of printed materials, i.e., ISBN books, magazines, tabloids.
Responsible for the accuracy, appropriateness and timeliness of social media information.
Produce graphic arts and camera-ready copy for publications and memorabilia.
Produce copy and photos for social media with coordinated Department messages.
Assist with planning, implementation and evaluation of events.
Support philanthropy efforts with prospect identification and cultivation with timely demographic and educational information.