Department of Disability and Aging Services Case Manager (DAS CM)
About The Position
The DAS Case Manager provides comprehensive, client-centered case management services to LGBTQ+ older adults and adults with disabilities experiencing housing instability, health concerns, and complex psychosocial challenges. This role includes in-person services at our offices and home visits throughout San Francisco. The Case Manager partners with clients and their support networks to develop strengths-based care plans, coordinate services, advocate during crises, and monitor progress to ensure clients remain safely housed and connected to needed resources. This is a highly relational, community-based role for someone who brings clinical judgment, housing systems knowledge, and a deep commitment to LGBTQIA2S++ affirming and trauma-informed practice.
Requirements
- 1–3 years of experience working with older adults and/or adults with disabilities
- One year of demonstrated case management experience in community health, aging services, or homeless services systems
- Knowledge of housing, medical, and psychosocial issues impacting LGBTQ+ older adults
- Strong communication skills with clients, caregivers, and interdisciplinary teams
- Ability to manage documentation and meet contract reporting requirements
- Ability to travel locally throughout San Francisco for home visits
- Fluency in English
Nice To Haves
- Bachelor’s or Master’s degree in social work, psychology, counseling, gerontology, or related field
- Experience in motivational interviewing, behavioral health, or advocacy
- Familiarity with Medicare, Medi-Cal, IHSS, and behavioral health systems
- Experience with government-funded case management systems
- Multilingual proficiency
- Experience working with older LGBTQIA++ adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, behavioral health, caregiver wellness, traumatic brain injury, etc.
- Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of the communities supported by Openhouse’s mission.
Responsibilities
- Client Assessment & Care Planning
- Care Coordination & Advocacy
- Documentation & Reporting
- Team Collaboration & Professional Development
- Client Transportation
Benefits
- Health insurance (full-time employees)
- Dental, vision, and long-term disability insurance (full & part-time employees)
- 18 paid holidays
- 18 days paid vacation annually (prorated for part-time employees)
- 1 paid wellness day per month
- 401(k) with employer match (after one year)
- Employee Assistance Program (EAP)
- Commuter benefits
- Legal name and gender change benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
