Department Clerk II

Idaho Power Company•Boise, ID

2d•$25 - $30•Hybrid

About The Position

Idaho Power — located in vibrant Boise, Idaho — is looking for a Department Clerk II to join our Customer Service team. It’s an exciting time to work for Idaho Power. Our work plays a critical role in communities we serve across Idaho and Oregon, and we’re working hard to safely provide our customers with the reliable, affordable, clean energy they depend on. Successful applicants will have the opportunity to work a hybrid schedule (combination of remote and in-office days) when certain qualifications are met. What does a Department Clerk II do for us? Under general direction and acting on their own initiative and direction, a Department Clerk II provides moderately complex support for one or more departments or administrative units. The work is generally of a critical or confidential nature and requires broad knowledge of company and/or department procedures. Typical duties include: Customer correspondence and record-keeping tasks related to customer service Research for routine and moderately complex reports and special assignments Problem analysis, determining approach, compiling, and review of data Prepare reports/recommendations for action by leadership Receives, compiles, and summarizes information from multiple sources Coordinates information or processes/procedures Responsible for filing systems and developing office procedures Researches and prepares basic reports and correspondence of a routine nature Distributes and/or relays information to internal/external customers only after review and with approval Answers the Operator line, transferring customers to the correct location Maintains regular and punctual attendance and performs other duties as assigned In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state. A COMPETITIVE CANDIDATE WILL HAVE Knowledge of: Basic operation of standard office equipment such as FAX, PC, calculator, and electronic devices Familiarity with Microsoft Office Suite applications Skills in: Editing and proofreading to assist in composing the format and content of correspondence and technical documents Proper punctuation, spelling, and grammar when proofreading Ability to: Understand and apply basic mathematical calculations and concepts involving fractions, decimals, percentages, etc.

Requirements

Education: High school diploma or GED
Experience: 3 or more years of related experience OR Equivalent combination of formal education and work experience
Basic operation of standard office equipment such as FAX, PC, calculator, and electronic devices
Familiarity with Microsoft Office Suite applications
Skills in: Editing and proofreading to assist in composing the format and content of correspondence and technical documents
Proper punctuation, spelling, and grammar when proofreading
Ability to: Understand and apply basic mathematical calculations and concepts involving fractions, decimals, percentages, etc.

Nice To Haves

3 or more years of administrative assistant related work experience

Responsibilities

Customer correspondence and record-keeping tasks related to customer service
Research for routine and moderately complex reports and special assignments
Problem analysis, determining approach, compiling, and review of data
Prepare reports/recommendations for action by leadership
Receives, compiles, and summarizes information from multiple sources
Coordinates information or processes/procedures
Responsible for filing systems and developing office procedures
Researches and prepares basic reports and correspondence of a routine nature
Distributes and/or relays information to internal/external customers only after review and with approval
Answers the Operator line, transferring customers to the correct location
Maintains regular and punctual attendance and performs other duties as assigned