Denver Shelters Director of Operations

Catholic Charities Archdiocese of Denver • Denver, CO

31d • $80,000 - $90,000

About The Position

Catholic Charities of the Archdiocese of Denver has been serving Northern Colorado since 1927. We serve tens of thousands of people each year in seven ministries: Marisol Services, Early Childhood Education, Shelter Services, Catholic Charities Housing, St. Raphael Counseling, Family, Kinship, and Senior Services; and Parish & Community Engagement.

Our employees are crucial to our success in achieving our mission to extend the healing ministry of Jesus Christ to the poor and those in need. Catholic Charities provides a work environment where self-motivated and mission driven individuals are recognized and rewarded.

Catholic Charities is an Equal Opportunity Employer. We are committed to welcoming applicants and program participants of all faiths; as well as an inclusive and welcoming environment for staff, volunteers, and program participants.

PURPOSE OF POSITION:
A Denver Shelters Director of Operations at Catholic Charities:
Promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
Models Catholic Charities’ commitment to treating all persons with respect and dignity.
Integrates the leadership model in daily activities including spot coaching, supervision, and training.
Works in conjunction with the other directors to maintain standardization and alignment between sites and departments.
Audits procedural manuals quarterly and leads initiatives to update manuals and implementation.
In collaboration with other management, ensures all Denver Shelters operations staff are trained and adhere to operational safety policies and procedures.
Applies appropriate trauma-informed techniques and standards in program development and service delivery.
Works with the local system of care toward the design, implementation and evaluation of a model of care that is collaborative and strengths-based.
Ensures that programs and services are in compliance with licensing, accreditation, state and federal standards and other appropriate regulatory or professional requirements.
Compiles accurate and timely program statistical data to meet reporting requirements, goals, and outcomes.
Creates, monitors performance measurements, and recommends program improvements.
Maintains professional ties with other service organizations/boards/committees for the benefit of the program.
Oversees payroll records for the program and all supervised positions, including overtime auditing as necessary.
Completes necessary administrative duties (paperwork, etc.) timely and accurately.
Implements system for donation solicitation and storage, especially for high cost and high use items.
On-call for consultation and intervention after hours and on weekends as needed.
Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities including overseeing interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Assists with contracts and grants in collaboration with the Regional Director of Operations and Grants Director.
Prepares and administers area budget within established guidelines.
Uses creativity and innovation in program development and service delivery.
Maintains confidentiality of participants and agency information.
Regular and predictable attendance.

Requirements

• Demonstrated effective management, supervisory and administrative skills.
• Ability to understand and convey to others the values and social teachings of the Catholic Church as they relate to the mission and work of Catholic Charities, practicing Catholic preferred.
• Ability to work effectively within the framework of Catholic teaching
• Skills in community work, problem-solving, goal-setting, evaluation and team-building.
• Intermediate skill on Microsoft Office and database management
• Ability to compile and interpret statistical information.
• Ability to effectively lead and motivate staff through application of Agency values
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff and with a diverse client base.
• Bachelor's degree (BA/BS) from accredited four-year college or university in related field; and three to five years related operations experience and/or training; or equivalent combination of education and experience.

Nice To Haves

• practicing Catholic preferred.

Responsibilities

• Promotes and adheres to Catholic Charities’ vision, mission, values and Code of Ethics.
• Models Catholic Charities’ commitment to treating all persons with respect and dignity.
• Integrates the leadership model in daily activities including spot coaching, supervision, and training.
• Works in conjunction with the other directors to maintain standardization and alignment between sites and departments.
• Audits procedural manuals quarterly and leads initiatives to update manuals and implementation.
• In collaboration with other management, ensures all Denver Shelters operations staff are trained and adhere to operational safety policies and procedures.
• Applies appropriate trauma-informed techniques and standards in program development and service delivery.
• Works with the local system of care toward the design, implementation and evaluation of a model of care that is collaborative and strengths-based.
• Ensures that programs and services are in compliance with licensing, accreditation, state and federal standards and other appropriate regulatory or professional requirements.
• Compiles accurate and timely program statistical data to meet reporting requirements, goals, and outcomes.
• Creates, monitors performance measurements, and recommends program improvements.
• Maintains professional ties with other service organizations/boards/committees for the benefit of the program.
• Oversees payroll records for the program and all supervised positions, including overtime auditing as necessary.
• Completes necessary administrative duties (paperwork, etc.) timely and accurately.
• Implements system for donation solicitation and storage, especially for high cost and high use items.
• On-call for consultation and intervention after hours and on weekends as needed.
• Carries out supervisory responsibilities in accordance with Agency’s values and policies, and applicable laws. Responsibilities including overseeing interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Assists with contracts and grants in collaboration with the Regional Director of Operations and Grants Director.
• Prepares and administers area budget within established guidelines.
• Uses creativity and innovation in program development and service delivery.
• Maintains confidentiality of participants and agency information.
• Regular and predictable attendance.

Benefits

• Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure) promoting work life balance.
• 15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is included.)
• Sabbatical Leave Program: Employees who have completed seven years of continuous full-time service are eligible for a paid sabbatical leave to support rest, renewal, and professional or personal growth. Eligible staff may take 4 weeks of sabbatical leave.
• 403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
• Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
• May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
• Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.

What This Job Offers

• Job Type: Full-time
• Career Level: Director