DENTAL SITE MANAGER

Christ Community Health Services•Memphis, TN

About The Position

The Site Manager is responsible for upholding the mission of Christ Community Health Services by overseeing daily operations at one of our clinics in conjunction with the Physician Leader. This includes supervision of a variety of support staff, managing supplies and the physical environment of the clinic, troubleshooting, serving as an advocate for patient and staff needs, communicating effectively for operational needs, and other tasks in conjunction with the medical leadership to meet clinical and operational performance objectives for the clinic.

Requirements

Interpersonal communication and mediation skills to successfully lead, motivate, and collaborate with a diverse staff in a variety of capacities throughout the organization.
Organizational skills for ensuring the completion of a large volume of work in a systematic manner.
Initiative and creativity for problem solving and pro-active improvement of the clinic operations.
Capable of exemplifying the values of Christ Community Health Services in all circumstances.
College degree.
Minimum of three to five years' experience working in a primary care setting.
Clinical and/or practice management experience preferred.
Registered Nurse preferred Licensed Practical Nurse.

Nice To Haves

Bilingual candidates could be preferred in some locations.

Responsibilities

Planning and coordinating use of space and facility resources, site leadership and staff meetings, and other site activities.
Supervising support staff, including processes of hiring, firing, orienting, training, evaluating, motivating, and disciplining in accordance with desired corporate values and culture.
Managing daily operations, including: staff and patient scheduling, registration and financial counseling, nursing and medical support, patient care management
Maintaining an efficient working environment by:
managing patient flow to minimize delays and cycle times
promptly and properly completing all routine and occasional tasks
working reports and monitoring other data and situations as needed to ensure operational quality and compliance with establish processes
troubleshooting and helping staff with any problems or unusual situations requiring managerial assistance
assisting with any function as necessary to ensure successful completion of such activities
Serving as a liaison between site leadership team and staff, and the COO, CCHS administration, and the organization as a whole, both for the site and with regard to any personal expertise.
Ensuring an appropriate environment of care for the proper functioning of the clinic, including the management of equipment, supplies and other materials, the cleanliness, organization, and functioning of all public and private spaces, and the utilization of any other physical resources. Collaborates with the Chief Administrative Officer to facilitate on-site surveys and third-party inspections, maintain records, reports, and statistics for administrative and regulatory purposes, and ensure compliance with OSHA, fire safety and other applicable regulations.
Working in conjunction with other site and centralized CCHS leadership to ensure proper new and revised process implementation and monitoring, and support other clinics in the same with regard to any personal expertise.
Acting as an advocate for patient needs, helping as needed with customer service, questions, complaints, external care and referral coordination, and incident management.
Performing other duties as required to assist CCHS in achieving its mission.