Site Manager

BLACKHAWK INDUSTRIAL OPERATING CO•Jackson, MI

2d•Onsite

About The Position

SUMMARY: Site Manager (SM) leads a team of onsite support personnel located at a customer location. SM is independently responsible for executing overall customer program deliverables.

Requirements

Advanced knowledge of ERP system
Advanced knowledge of supporting software systems
Advanced knowledge of hardware devices, vending machines
Industrial solid product knowledge, competent, MRO and industrial tooling
Strong problem-solving skills
Ability to communicate at all levels in person and email.
High School diploma or GED required
5 plus years of experience in a similar position required

Nice To Haves

Bachelor’s degree in a related field preferred

Responsibilities

Personally exhibits, recruits and coaches associates consistent with Core Behaviors
Responsible for promoting a culture of safety
Reviews, understands and executes KPI’s; analyzes root cause, maps out and implements customer-specific improvement plans
Represents BlackHawk, acting as a liaison with suppliers and customers and acts as the key contact.
Assists in identifying and implementing cost reduction projects.
Analyzes use and transaction data defining application needs.
Leads the effort to implement price increases with customer.
Responds and resolves everyday customer requests and recommends action plans to mitigate issues as they arise.
Attends Rolling Action Item List (RAIL) meetings representing BlackHawk.
Maintains Tool Crib, enter customer orders and quotes, maintains shipping and receiving, performs cycle count and inventory review, and performs vending, stocking, and maintenance, when applicable
Responsible for interviewing, hiring, training, and developing team members
Manages workflow and gives direction and support to direct reports.
Manages scheduling, time card approvals, initiating overtime as needed, and PTO requests to ensure that the customer has adequate onsite support while protecting the financial resources of BHID.
To efficiently perform all customer tasks in ERP system, crib, and if required, a customer ERP system to efficiently handle all requirements of order management.
Perform all work in accordance with contractual requirements
Performs other duties as assigned

Benefits

Health Insurance BCBS of OK HDHP
HSA with Employer match (must meet criteria)
Dental and Vision Insurance
401K Plan and Company Match
FSA (Full FSA, Limited FSA, and Dependent FSA)
Company paid Long Term and Short-Term Disability
Company paid basic Life Insurance and AD&D/
Supplemental life and AD&D/Dependent life
Ancillary Critical Illness Insurance (Wellness Rider Included)
Ancillary Accident Insurance (Wellness Rider Included)
Ancillary Hospital Indemnity
Employee Assistance Program (EAP) – Includes concierge services and travel assistance.
Paid Time Off
Holiday Paid Time Off
Gym Reimbursement
Quarterly Wellness challenge with a chance to will money or prizes
Tuition Reimbursement – after 1 year of employment