Dental Receptionist/ Call Center Representative

Affinity Dental Management•Town of Colonie, NY

4d•$18 - $20•Onsite

About The Position

Are you ready to join a specialty surgical practice known for its clinical excellence, compassionate patient care, and high-performing team? Capital District Oral & Maxillofacial Surgeons (CDOMS) in Latham, NY is searching for an organized, friendly, and adaptable Dental Office Receptionist/ Call Center Representative to support both our front desk and patient communications hub. Whether you’re answering phones, scheduling appointments, greeting patients, or coordinating with our clinical team, you’ll play a vital role in making every patient experience seamless, supportive, and efficient. Why Choose Capital District Oral & Maxillofacial Surgeons? Reputation for Excellence: For over 40 years, CDOMS has been the region’s trusted provider for dental implants, wisdom teeth removal, sedation, and hospital-based oral surgery. Modern, High-Volume Practice: Work in a state-of-the-art surgical facility with 10 operatories, a supportive team of specialists, and digital workflows. Patient-First Culture: Be part of a team dedicated to personalized service, comfort, and outstanding results-reflected in our 4.9-star patient rating. Growth & Stability: Enjoy professional development, on-the-job training, and opportunities for advancement as our practice grows. Work-Life Balance: Full-time Monday-Thursday 8AM-4PM and Friday 8AM-2PM schedule - enjoy evenings and weekends off! Competitive Compensation & Benefits: $18-20/hr, full benefits (medical, dental, vision, 401k, life & disability), and 3 weeks PTO plus holidays (for full-time employees). Location: Capital District Oral & Maxillofacial Surgeons | 11 Century Hill Drive, Suite 200, Latham, NY 12110

Requirements

1+ year of dental or medical office experience preferred (front desk or call center)
Comfort with scheduling, digital dental software, and insurance verification
Exceptional communication and customer service skills
Professional, empathetic, and team-oriented mindset
Ability to multitask, prioritize, and thrive in a high-volume setting
High school diploma or equivalent required

Nice To Haves

Bilingual (English/Spanish) a plus, but not required

Responsibilities

Serve as the welcoming face at the front desk - greet patients, check them in and out, and ensure all paperwork is complete
Manage a high volume of inbound and outbound calls, answering questions about scheduling, insurance, procedures, and patient needs
Schedule, confirm, and reschedule appointments efficiently, optimizing provider and surgical time
Process insurance verifications, patient payments, and maintain accurate digital records (knowledge of dental software a plus)
Assist patients with check-in/check-out, registration, and billing questions
Support the clinical team with communication, chart prep, and daily workflow
Handle confidential patient information in compliance with HIPAA
Collaborate with other staff to ensure a smooth patient experience from first contact to follow-up
Be a resource for patient questions, helping them feel confident and at ease about their care