Dental Call Center Agents
About The Position
Fortuna is seeking experienced Dental Call Center Agents to support high-volume inbound customer service operations for California-based dental care providers and their members. This role involves resolving inquiries from dental professionals regarding billing, policy, and general service information. Candidates must reside in California and bring prior experience supporting dental providers in a call center environment. This is a remote, full-time position starting February 17th, 2026. It offers structured training, reliable technology, and a consistent weekday schedule. WORKSITE: Remote (California Residents Only) WORK SCHEDULE: Monday-Friday, 8:00 AM - 5:00 PM PST COMPENSATION: $18.00 per hour with incentives offered WHAT WE OFFER: Comprehensive Medical, Dental, and Vision insurance coverage Paid sick leave benefits Training Program: Engage in a robust 6-8-week paid training program All technology equipment provided (work laptop and accessories) Long-term remote employment WHAT YOU'LL DO: Handle high-volume inbound calls from dental providers Resolve billing, policy, and procedural inquiries within a 3-5 minute window Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes Record and track calls using the call tracking system Provide professional, courteous, and effective service to the provider community Collaborate with team members to meet departmental goals and call resolution metrics WHAT YOU'LL BRING: Minimum Qualifications: 1+ years of experience in inbound customer service (private or government sectors) At least 6 months of experience in dental customer support Working knowledge of Microsoft Office 365 and help desk software Typing speed of 30 WPM and 95% accuracy Excellent communication skills and a positive, patient demeanor Strong multitasking and problem-solving abilities Reliable internet with a minimum 50 Mbps download speed GED/High School diploma Upon completion of your application, you will be sent a typing assessment from Selective Hiring to complete, please use the name and email that corresponds to your application. Fortuna operates as a staffing agency that sources, screens and presents potential candidates for employment opportunities on behalf of our clients. Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California, with offices in Los Angeles and New York, and satellite offices in the Philippines and Israel. Fortuna is an active member of multiple California service agreements, including the CMAS, ITMSA (Tier 2), and CalPERS SpringFed Pool, as well as various municipalities and large corporation vendor pools. Career Site: www.gofortuna.com
Requirements
- 1+ years of experience in inbound customer service (private or government sectors)
- At least 6 months of experience in dental customer support
- Working knowledge of Microsoft Office 365 and help desk software
- Typing speed of 30 WPM and 95% accuracy
- Excellent communication skills and a positive, patient demeanor
- Strong multitasking and problem-solving abilities
- Reliable internet with a minimum 50 Mbps download speed
- GED/High School diploma
Responsibilities
- Handle high-volume inbound calls from dental providers
- Resolve billing, policy, and procedural inquiries within a 3-5 minute window
- Maintain up-to-date knowledge of current dental billing guidelines and healthcare policy changes
- Record and track calls using the call tracking system
- Provide professional, courteous, and effective service to the provider community
- Collaborate with team members to meet departmental goals and call resolution metrics
Benefits
- Comprehensive Medical, Dental, and Vision insurance coverage
- Paid sick leave benefits
- Training Program: Engage in a robust 6-8-week paid training program
- All technology equipment provided (work laptop and accessories)
- Long-term remote employment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
