Dental Patient Treatment Coordinator
About The Position
Since 1897, the Herman Ostrow School of Dentistry has shaped talented students into outstanding dentists and dental hygienists. Our challenging clinical education and our expert faculty members provide future oral health professionals with the skills they need in order to become the best. USC's Herman Ostrow School of Dentistry is looking for a talented Dental Patient Treatment Coordinator to join its team. The Dental Patient Treatment Coordinator performs a variety of tasks associated with the dental management system, such as patient registration, insurance authorization and/or verification, and patient scheduling. Works closely with patients and dentists to arrange comprehensive treatment planning. Schedules patient appointments and monitors patient flow. Job Accountabilities: Directs patients about appropriate dental care treatment using defined policies and procedures. Monitors progress of patient treatment according to authorized sequential treatment plans and ensures appropriate scheduling accordingly. Works with dentists and patients to initiate care, continue existing care, explain treatment plans, and arrange payment and treatment contracts. Prepares and maintains student dentist, resident dentist, and dentist schedules, and assists with scheduling changes, according to patient care form. Registers patients and/or edits registration and dental records. Follows guidelines to set up patient's dental chart. Ensures routine patient contact remarks are updated in the electronic health record. Ensures required pre-authorizations of service are obtained. Ensures patients’ rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures. Maintains a safe environment in accordance with compliance standards, policies, and safety regulations. Performs other related duties as assigned or requested. The University reserves the right to add or change duties at any time May oversee student, temporary and/ or resource workers
Requirements
- Knowledge of dental management software, particularly axiUm.
- Experience working with basic contracts.
- Working knowledge of MS Office, particularly word, Excel PowerPoint and outlook.
- Administrative: Answer telephones Assemble and organize numerical data Clinical documentation Communicate with others to gather information Customer service Gather data Maintain filing systems Prioritize different projects Read handwritten text Schedule appointments Understand and apply policies and procedures Use database and/or word processing software
- Minimum Education: High school or equivalent
- Minimum Experience: 2 years
- Minimum Field of Expertise: Demonstrated experience in dental management and dental secretarial assistance.
- Working knowledge of HIPAA compliance.
- Demonstrated excellent interpersonal customer service, and telephone skills.
- Demonstrated ability to multi-task.
- Working knowledge of dental terminology and PPO and Denti-Cal and health insurance.
- Ability to work scheduled evening and weekend shifts.
- Demonstrated team-oriented and collaborative work style.
- Demonstrated experience in a high volume, fast paced environment.
Responsibilities
- Directs patients about appropriate dental care treatment using defined policies and procedures.
- Monitors progress of patient treatment according to authorized sequential treatment plans and ensures appropriate scheduling accordingly.
- Works with dentists and patients to initiate care, continue existing care, explain treatment plans, and arrange payment and treatment contracts.
- Prepares and maintains student dentist, resident dentist, and dentist schedules, and assists with scheduling changes, according to patient care form.
- Registers patients and/or edits registration and dental records.
- Follows guidelines to set up patient's dental chart.
- Ensures routine patient contact remarks are updated in the electronic health record.
- Ensures required pre-authorizations of service are obtained.
- Ensures patients’ rights to privacy, safety, and confidentiality are maintained in accordance with HIPAA regulations, and with all policies and procedures.
- Maintains a safe environment in accordance with compliance standards, policies, and safety regulations.
- Performs other related duties as assigned or requested.
Benefits
- Discover the power of your USC employment with our comprehensive benefits and perks package!
- At USC, we prioritize the well-being of our faculty and staff, offering a diverse range of benefits designed to protect your health, wealth, and future.
- From robust healthcare coverage to retirement planning resources, our benefits are an essential part of your total rewards package.
- Explore the full spectrum of benefits and perks available to you at USC Benefits and Perks and unlock the true value of your USC employment today!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
