Dental Treatment Coordinator
About The Position
Patient Care Coordinator $20-$25/Hour DOE | Full-Time | High-Performance Front Office Role National Dental - An Established Dental Practice – Manhattan, NY (Upper East Side) Do you thrive on making great first impressions while also driving results? Our long-standing, modern dental practice in the heart of Manhattan is looking for a treatment coordinator who delivers exceptional patient care in person —and ensures the business side of the practice runs smoothly and successfully. If you’re a people-first professional with a knack for collections, scheduling, and treatment plan conversions, we want you on our team. Why You’ll Love This Role $25 per hour +/-, based on experience Full-time schedule: 5 days/week, no weekends Full benefits: Medical, Dental, Vision, Life, PTO, 7 paid holidays 401(k) with up to 4% match Employee Assistance Program for you and your family Voluntary benefits: pet insurance, identity theft protection, and more Safe, PPE-protected, CDC-compliant environment Continuing education opportunities
Requirements
- Minimum of 3 years dental front office experience (collections and scheduling experience required)
- Strong skills with scheduling software and Microsoft Office
Nice To Haves
- Experience with dental software systems preferred
- Associates degree in business or office administration a plus
- Solid communication skills and a professional, friendly demeanor
- Highly organized, detail-oriented, and committed to both patient satisfaction and office performance
Responsibilities
- Deliver top-tier patient service at every touchpoint , from check-in to checkout
- At check-in: Welcome patients warmly and create a positive start to their visit
- Reappoint for their next recare before they leave
- Collect over-the-counter balances with confidence
- Verify and update personal and insurance details
- At checkout: Present treatment plans and associated fees clearly
- Convert treatment recommendations into scheduled appointments
- Provide after-visit documents (receipts, school notes, reminders)
- Manage and work the recall/reappointment list to keep the schedule full
- Monitor and minimize cancellations through proactive communication
- Partner with the practice manager and clinical team to keep the daily schedule optimized and on goal
- Answer phones promptly and professionally, turning inquiries into booked appointments
- Support compliance and maintain organized, accurate patient records
Benefits
- Full-time schedule: 5 days/week, no weekends
- Full benefits: Medical, Dental, Vision, Life, PTO, 7 paid holidays
- 401(k) with up to 4% match
- Employee Assistance Program for you and your family
- Voluntary benefits: pet insurance, identity theft protection, and more
- Safe, PPE-protected, CDC-compliant environment
- Continuing education opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
1-10 employees
