Dental Operations Manager

Hero Practice Services•Baltimore, MD

47d•$65,000 - $75

About The Position

Hero Dental, Vision, and Orthodontics (DVO), LLC, is part of the Hero Practice Services group. Hero is the only practice management company focused on delivering the systems, processes, and people needed to efficiently deliver quality dental, vision, and orthodontic care to children in underserved communities. With 26 offices across seven states, we have helped over a million children, ages six months through 20 years, gain access to the care they need since 2006. Working at Hero is both a career and a calling…join us, BE A HERO! The Operations Manager role is to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. Support and carry out the organization's goals and values that align with the company mission, clinical compliance, and teammate development Work independently to achieve the goals of the assigned practice/area practices while adhering to company policies Demonstrate high integrity in all activities, do not cut corners to achieve goals, and ensure others are acting in the best interest of the patient Support the organization's goals and values, support affirmative action, and respect diversity

Requirements

Minimum of 3+ years' experience required in management (healthcare, business, retail or military) or equivalent
Dental, Vision, and/or Orthodontic experience desired, but not required
Minimum of 3+ years of solid people management including but not limited to teammate relations, hiring, termination, performance and professional development, and annual reviews
Minimum of 2-3 years' experience in providing outstanding customer service and project management
Availability to work after hours and on weekends when needed.

Nice To Haves

Bachelors' Degree preferred
Engage and inspire a diverse team of 20+ to meet the company's mission
Identify issues and resolve problems promptly; use reason even when dealing with emotional topics
Experience leading multi-dimensional, cross-functional teams by attracting, training, and developing "A players"
Understand business implications of decisions; display orientation to profitability
Ability to handle a diverse workload with a tight time frame
Ability to summarize information and succinctly communicate analyses verbally and in writing. Must be able to present information effectively and to interact with all employees
Highly proficient at Microsoft Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project