Dental Operations Manager

Dental Views•Los Angeles, CA

33d

About The Position

Dental Operations Manager Job Overview The Operations Manager performs, delegates, and oversees a variety of managerial and administrative duties while working closely with the Regional Operations Manager. The Office Manager is responsible for coordinating all staff activity as well as the maximization of patient flow, productivity, and teamwork. Other duties include, but are not limited to, patient relations, scheduling, account maintenance, treatment consultation, payment arrangements, quality management, personnel matters, employee performance, reporting, billing, bookkeeping, cash and payment reconciliation, employee work schedules, company policy and procedure compliance, OSHA, HIPAA, Code of Safe Practice compliance, and risk management. The Office Manager is also responsible for promoting a safe and productive work environment with minimal stress.

Requirements

Knowledge of OSHA and HIPAA Compliance Standards required
Advanced knowledge and use of dental terminology required
Knowledge of and proficiency in finance, human resource management, and principles of business preferred
Excellent written and verbal communication
Means to travel from one office to another, required as necessary
Working knowledge of Outlook and Excel
High School Diploma or General Educational Diploma (GED) required
At least 3 years of dental practice management are preferred.
2 years of Dental Views experience may be considered

Responsibilities

Assist with recruitment, interviewing, and hiring of team members
Work with office staff and doctors on dental services quality standards and customer service
Monitor employee performance and provide performance feedback regularly
Coordinate employee weekly/monthly work schedules
Review, correct, and approve employee timecards
Follow-up on collections for past due accounts
Implement and enforce all legal provisions and Company policies and procedures outlined in the Employee Handbook
Monitor production and collections goals on a daily/weekly/monthly basis
Maintain accurate patient records, collections data, reconcile collections, daily deposits, and supporting documentation
Motivate staff to increase production and maximize their potential
Communicate and provide constructive solutions to problems
Prepare in-house reports, new patient spreadsheets and/or managerial reports as required
Coordinate and complete morning huddles and monthly team meetings
Other duties as assigned by the Regional Manager