Dental Practice Operations Manager

Shared Practices Group • Sacramento, CA

10d • $55,000 - $65,000

About The Position

Your Role in Our Mission: As the Practice Operations Manager oversees the daily operations of a dental office, ensuring efficiency, compliance, and exceptional patient service. They manage administrative tasks, staff coordination, and patient interactions, acting as a liaison between the dental team and patients. What’s more important, is that you’ll be part of a solution that significantly impacts daily lives and long-term health of our patients. Your Impact: The Practice Operations Manager is responsible for the patient experience through excellent service, ensures compliance with legal regulations, leads and motivates the dental team, and often contributes to marketing and growth strategies. This role is vital as it directly impacts the practice's reputation, profitability, and long-term success.

Requirements

• 3-5 years of experience in a dental office setting, with at least 2 years in a managerial role.
• Experience with dental practice management software.
• Strong leadership and management abilities.
• Excellent communication and interpersonal skills.
• Proficiency in office software, including Microsoft Office Suite and OpenDental.
• Knowledge of dental terminology, billing, and coding.
• Strong organizational and problem-solving skills.
• Ability to manage multiple tasks in a fast-paced environment.

Nice To Haves

• Bilingual English / Spanish preferred

Responsibilities

• Oversee day-to-day office operations, ensuring smooth workflow and high efficiency.
• Implement and maintain office policies and procedures.
• Complete weekly scorecard of practice level KPI’s
• Ensure the office complies with legal regulations, including health and safety standards.
• Conduct regular visits to dental offices, clinics, and other healthcare facilities to present product offerings and generate new business through networking with general practices.
• Lead morning huddles and end of day activities
• Manage office supply inventory and place orders as necessary should the DA be out or need support.
• Recruit, train, and supervise office staff
• Schedule and coordinate staff work hours, ensuring adequate coverage.
• Conduct performance reviews and provide ongoing training and development.
• Address and resolve any staff issues or conflicts.
• Ensure excellent patient service, from consultation to surgery to post-treatment follow-up.
• Will complete consultations should the Smile Consultant be out or need support.
• Manage patient records, ensuring they are accurate and up-to-date.
• Handle patient inquiries, complaints, and concerns in a professional manner.
• Oversee the patient appointment scheduling system to maximize efficiency and patient satisfaction.
• Oversee collections and ensure the practice is meeting monthly targets.
• Manage accounts receivable and payable, maintaining accurate financial records
• Ensure completion of daily and monthly closings within Open Dental
• Monitor and manage office expenses, finding cost-effective solutions when necessary.

Benefits

• A competitive compensation, full healthcare benefits to include medical, dental vision, company paid life insurance and much more!
• Paid holidays, vacation and sick time and the opportunity to be part of a team that values innovation and patient-centric care.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 251-500 employees